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Marymount Manhattan Col
New York
Job Description Job Description The Technical Support Analyst will provide technical knowledge and support in the installation and operation of networked computers and network resources and the Telecom systems. This role will also be responsible for: Installing and maintenance of software and hardware on workstations. Providing Technical assista
Job Source: Marymount Manhattan ColCapgemini
New York, NY, United States
Job Title: Desktop Support Analyst Job Location: (Onsite) Shelton, CT Job description: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution. Key r
Job Source: CapgeminiAmbassador Resources
Nutley, NJ, United States
ERP System / Tech Support Analyst Full Time 80K to 100K Nutley, NJ Job Description: We are seeking an experienced ERP Systems / Technical Support Analyst to join our team. Key Responsibilities: Developing, maintaining and troubleshooting computer systems and networks Installing software, setting up local networks and configuring hardware Ident
Job Source: Ambassador ResourcesTravel Leaders Group Holdings LLC dba Internova Travel Group
New York, NY, United States
Technical Support Analyst Job Locations US-NY-New York Job ID 2024-3112 Division Internova Travel Group # of Openings 2 Max USD $33.51/Hr. Min USD $17.87/Hr. Overview *This role is on-site in New York City* As America's largest travel agency company, Internova Travel Group delivers a high-touch, personal level of travel expertise to
Job Source: Travel Leaders Group Holdings LLC dba Internova Travel GroupTEKsystems
New York, NY, United States
Description: Summary of Position: Our client is searching for a talented and passionate Technical Support Analyst to join our fast-growing New York office.The position is responsible for providing technical assistance and end-user support related to computer systems, hardware, and applications. Provides first level technical support at various l
Job Source: TEKsystemsBlake Smith Staffing, LLC
New York, NY, United States
Full Job Description Sr Technical Support Analyst (Financial Service)- NYC onsiteAs a Senior Technical Support Analyst, you will have the opportunity to provide 2nd support for end-user computing devices to employees in our NYC office and other remote locations. Your role will assist with Executive Leadership Support, Day to Day Support and PC/App
Job Source: Blake Smith Staffing, LLCReqRoute Inc
, United States
Job Title: Technical Support (Customer Care) Pay Rate: $17.50/hr on W2 paid weekly Position type: W2 Location: Remote Job Details: What will you do? We're looking for a Tech Support Customer Service Representative to: Answer inbound calls from our internal clients at the branches. Educate clients on account services and capabilities Have basic
Job Source: ReqRoute IncBCS Call Processing
Secaucus, NJ, United States
*Candidates must be available to provide on-site support as needed in either Port St. Lucie, FL or Secaucus, NJ *Compensation is determined by location, experience, and technical skills: Secaucus NJ: Starting at $57,000 annually; Port St. Lucie FL: Starting at $49,000 annually Please note, this position is non-exempt/paid hourly. The primary re
Job Source: BCS Call ProcessingNew York, NY, United States
SourcePro Search is conducting a search for a Technical Support Analyst.
The Technical Support Analyst's goal is to meet the exact IT, support, education and application needs of the firms IT users.
This includes troubleshooting hardware and software as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, mobile devices, printers/copiers, and telephones.
ESSENTIAL JOB FUNCTIONS:
Provide hands on support to users who are experiencing desktop operating system, connectivity and applications issues and provide complete follow-through to successful resolution.
Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction.
Provide 2nd level support various law firm applications such as iManage, Carpe Diem, Aderant and the Microsoft Office Suite.
Provide 2nd level support for software escalations from the helpdesk.
Provide 2nd level support for remote access calls escalated from the help desk (Citrix and VPN).
Assess software compatibility with current operating system and execute on the installation and maintenance of practice specific applications.
Plan, schedule and execute on computer equipment installations, imaging, upgrades and replacement projects.
Maintain hardware inventory for PC, Printer and Mobile devices.
Effectively translate user requests, business needs and technical specifications into formal written documentation.
Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors.
Performs any and all other duties as necessary and as assigned by your supervisor for efficient functioning of the Department, Office and Firm
QUALIFICATIONS: Bachelor's Degree in Computer Science, Information Systems, or other related field or equivalent work experience required.
Preferred credentials: CompTIA A+ Microsoft Certified Technology Specialist MCITP:
Enterprise Desktop Support Technician Typically has 4 + years of relevant work experience.
Previous technical lead role a plus.
Works independently or as a part of a team under general supervision.
Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goal.
Dedication to customer service.
Ability to perform root cause analysis and determine appropriate course of action based on result.
Strong analytical skills and critical attention to detail.
Ability to handle multiple priorities simultaneously with the ability to adapt to the changing needs of the firm while meeting deadlines.
Excellent verbal and written communication skills.
Familiarity with Microsoft Windows latest Operating system and desktop applications.
Familiarity with remote access platforms and trouble shooting of each.
Familiarity with PC imaging software, Ghost and SCCM. Familiarity with LAN/WAN technologies and cabling.
Familiarity with smartphones, specifically iPhones, Androids and Blackberrys.
Experience supporting AV and videoconferencing equipment.
Ability to lift 40 lbs.
Email Alert for Technical Support Analyst jobs in New York, NY, United States
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