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Trigyn Technologies Inc
New York City
Immediate contract opportunity for Sr. Tier One IT Technical Support Analyst with direct client in New York City. The client is looking for a Senior Tier One IT Technical Support Analyst Team Co-Lead to support end-users in resolving technical problems. The responsibilities of the T...
Job Source: Trigyn Technologies InceVisit
, United States
As a Technical Support Analyst you will be a trusted advisor to healthcare organizations and their patients, helping them overcome technology obstacles with their telemedicine offering. You will be responsible for reviewing, analyzing, and monitoring video connectivity and performance, preventing network and technical issues, and intervening in rea
Job Source: eVisitWorkStep
, United States
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward. Our mission is simple: to ma
Job Source: WorkStepSourcePro Search
New York, NY, United States
SourcePro Search is conducting a search for a Technical Support Analyst. The Technical Support Analyst's goal is to meet the exact IT, support, education and application needs of the firms IT users. This includes troubleshooting hardware and software as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, mobile device
Job Source: SourcePro SearchMarymount Manhattan Col
New York
Job Description Job Description The Technical Support Analyst will provide technical knowledge and support in the installation and operation of networked computers and network resources and the Telecom systems. This role will also be responsible for: Installing and maintenance of software and hardware on workstations. Providing Technical assista
Job Source: Marymount Manhattan ColCapgemini
New York, NY, United States
Job Title: Desktop Support Analyst Job Location: (Onsite) Shelton, CT Job description: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution. Key r
Job Source: CapgeminiAmbassador Resources
Nutley, NJ, United States
ERP System / Tech Support Analyst Full Time 80K to 100K Nutley, NJ Job Description: We are seeking an experienced ERP Systems / Technical Support Analyst to join our team. Key Responsibilities: Developing, maintaining and troubleshooting computer systems and networks Installing software, setting up local networks and configuring hardware Ident
Job Source: Ambassador ResourcesTravel Leaders Group Holdings LLC dba Internova Travel Group
New York, NY, United States
Technical Support Analyst Job Locations US-NY-New York Job ID 2024-3112 Division Internova Travel Group # of Openings 2 Max USD $33.51/Hr. Min USD $17.87/Hr. Overview *This role is on-site in New York City* As America's largest travel agency company, Internova Travel Group delivers a high-touch, personal level of travel expertise to
Job Source: Travel Leaders Group Holdings LLC dba Internova Travel GroupSecaucus, NJ, United States
*Candidates must be available to provide on-site support as needed in either Port St. Lucie, FL or Secaucus, NJ
*Compensation is determined by location, experience, and technical skills:
Secaucus NJ: Starting at $57,000 annually; Port St. Lucie FL: Starting at $49,000 annually
Please note, this position is non-exempt/paid hourly.
The primary responsibilities for this position are handling second level support in Help Desk team. Respond, troubleshoot and generate and update service cases for BCS365 clients. The technology includes but is not limited to enterprise Voice, Data, Video, Wireless, Cloud, and Security.
Essential Duties and Responsibilities
Information Technology Support (ITS) relating to desktop technical issues involving Microsoft’s core business applications, operating systems for PC (Windows 7+), MAC (OS X) and peripherals.
Responsible for technical break/fix support for all Information Technology Support (ITS) systems currently deployed in production.
Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
Responsible for administration, maintenance and second level support of back-end global ITS systems.
Identification of opportunities for continuous improvement (upgrades, security and update patches, etc.) of systems in production.
Communication with customers as required: keeping them informed properly in ticketing system of incident or request progress and notifying them of impending changes base on client’s SLA.
Escalate client support cases to appropriate resource following the escalation process and procedures.
Work with Dispatchers and Team Leads to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
Data entry may be required for new and active clients on Ticketing system.
Responsible for entering time and all work with proper updates in Ticketing system as it occurs.
Identify proactive ways to reduce the number of issues and support calls in the environment (reduction in quality, interruption or failure of an ITS service).
Onsite work at client locations will be required as needed.
On-call rotation.
Other duties as assigned.
Customer Focus Demonstrate exceptional customer service skills in order to exceed customers’ expectations and to minimize escalations by taking ownership of customer reported issues.
Illustrated diplomacy, tactfulness and empathy when dealing with customers
Exemplified ability to defuse escalations and high-tension situations
Well-developed ability to appease customers experiencing service outages and difficulties
Ability to listen actively and ask clarifying questions to seek understanding
Experience going above and beyond duty to delight customers
Must have a genuine drive for customer satisfaction and retention
Required Professional IT Certifications and Experience Education: Bachelor's Degree in Computer Science or related field
IT Experience: 3 years minimum
Previous MSP experience, or experience supporting external customer base
One or more of the following: CompTIA or A+, Network+, Microsoft MCP
Advanced understanding of operating systems (Windows 7 or higher and MAC OS X), printing systems, network topology, Linux/Unix command
Continually advancing your knowledge base through certification courses.
Decision making and Self-Management Interface and maintain effective communication with business users and other ITS team members when analyzing, updating and resolving cases.
Skills in troubleshooting, solving problems and root cause analysis.
Excellent organizational and time management skills. Capability to manage own workload while meeting team goals and business needs of the company.
Proven aptitude to work well in a team or independently with minimum supervision.
Desire and capability to work and make timely decisions in a rapidly changing and uncertain environment.
Troubleshooting Ability to troubleshoot complex problems, analyze possible root causes and educate customers to perform troubleshooting
Broad knowledge to assist customers with troubleshooting customer equipment (CPE, computers), inside wiring (IW) and using their products and services
BCS365 is an Equal Opportunity Employer. We consider applicants for all positions without discrimination based on race, color, religion, creed, gender, national origin, sexual orientation, age marital or veteran status, disability, or any other legally protected status.
Please Note: BCS365 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Email Alert for Technical Support Analyst, Tier II jobs in Secaucus, NJ, United States
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Please refresh the page and try again.
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