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Trigyn Technologies Inc
New York City
Immediate contract opportunity for Sr. Tier One IT Technical Support Analyst with direct client in New York City. The client is looking for a Senior Tier One IT Technical Support Analyst Team Co-Lead to support end-users in resolving technical problems. The responsibilities of the T...
Job Source: Trigyn Technologies IncCapgemini
New York, NY, United States
Job Title: Desktop Support Analyst Job Location: (Onsite) Shelton, CT Job description: Capgemini is looking for Technical Support Analyst, who will play a critical role in providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call and advancing problems for resolution. Key r
Job Source: CapgeminiAmbassador Resources
Nutley, NJ, United States
ERP System / Tech Support Analyst Full Time 80K to 100K Nutley, NJ Job Description: We are seeking an experienced ERP Systems / Technical Support Analyst to join our team. Key Responsibilities: Developing, maintaining and troubleshooting computer systems and networks Installing software, setting up local networks and configuring hardware Ident
Job Source: Ambassador ResourcesMarymount Manhattan Col
New York
Job Description Job Description The Technical Support Analyst will provide technical knowledge and support in the installation and operation of networked computers and network resources and the Telecom systems. This role will also be responsible for: Installing and maintenance of software and hardware on workstations. Providing Technical assista
Job Source: Marymount Manhattan ColTravel Leaders Group Holdings LLC dba Internova Travel Group
New York, NY, United States
Technical Support Analyst Job Locations US-NY-New York Job ID 2024-3112 Division Internova Travel Group # of Openings 2 Max USD $33.51/Hr. Min USD $17.87/Hr. Overview *This role is on-site in New York City* As America's largest travel agency company, Internova Travel Group delivers a high-touch, personal level of travel expertise to
Job Source: Travel Leaders Group Holdings LLC dba Internova Travel GroupSourcePro Search
New York, NY, United States
SourcePro Search is conducting a search for a Technical Support Analyst. The Technical Support Analyst's goal is to meet the exact IT, support, education and application needs of the firms IT users. This includes troubleshooting hardware and software as well as installing, diagnosing, repairing, maintaining, and upgrading PC hardware, mobile device
Job Source: SourcePro SearchFidelity Information Services
New York, NY, United States
JOB DESCRIPTION Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 0% Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financi
Job Source: Fidelity Information ServicesFinout
New York, NY, United States
At Finout, we've developed a powerful SaaS tool aimed at helping companies achieve a deeper understanding of their cloud service costs and manage them more effectively. We're proud to have global customers like the New York Times, Wiz, Choice Hotels, BigPanda, Mobileye, and plenty more. Our company is rapidly growing, all while maintaining a young
Job Source: FinoutNew York, NY, United States
Full Job Description
Sr Technical Support Analyst (Financial Service)- NYC onsiteAs a Senior Technical Support Analyst, you will have the opportunity to provide 2nd support for end-user computing devices to employees in our NYC office and other remote locations. Your role will assist with Executive Leadership Support, Day to Day Support and PC/Apple Support by deploying all local technology assets as well as collecting technology assets. You will also respond to desktop related incidents and requests and will carry out the coordination and implementation of various rollouts (e.g. version upgrades and patch management) of applications, hardware, and operating systems.
Key Responsibilities and Duties
Under limited supervision and direction, provide second/third level end-user PC support.
Perform configuration/installation and troubleshooting of PC hardware and software, including laptops, desktops, tablets/iPads, printers, messaging and mobile devices, and MIFI.
Install, configure, and troubleshoot Windows based operating systems, Microsoft Office & Outlook products and provide application support to end users, including the backup, recovery and migration of end user data.
Support hardware and software testing.
Support Apple hardware and Operating systems.
Diagnose software and hardware errors and compatibility issues.
Provide end user training and knowledge documentation.
Provide status reports, incident and problem summaries, and project status as required.
Provide PC desktop support for hub locations, and remote offices and users.
Coordinate with 2nd and 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels.
Manage small scale projects from initial assessment to implementation.
Comply with and support ITIL change-incident-problem management processes and work instructions.
Provide event and crisis management support as necessary.
Provide a high level of customer service while working in a dynamic complex environment.
Assist and train other associates on incident and problem management and resolution.
Deploy and collect desktop equipment from end users.
Maintain highly-accurate inventory records.
Support in a mixed environment which includes VDI.
Educational Requirements University (Degree) Preferred
Work Experience 2+ Years Required; 3+ Years Preferred
QUALIFICATIONS
Required Experience Minimum of two (2) years of 2nd desktop related support
Minimum of two (2) years' experience with Service Now or a similar incident management system
Minimum of two (2) years' experience supporting Executive Leadership
Desired Experience Two or more years imaging and supporting PC's
Strong Microsoft knowledge, hardware and software support (2 to 3 years' experience)
Strong written and verbal communications skills, and possess the ability to interface with end-users effectively at all levels of the organization
Ability to perform in a dynamic environment with changing schedules and priorities
Possess a friendly, can-do attitude and flexible with work schedule.
Technology asset management (ITAM) a plus
Email Alert for Sr. Technical Support Analyst jobs in New York, NY, United States
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