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IT Help Desk Support

Chicago

Job Description Job Description Summary   Our client is a leading CPA Firm located in Chicago, IL (with 5 other locations) and they are in immediate need of a  Level I or II IT Help Desk Support . A qualified candidate would have both proven experience with technology and outstanding personal communication skills.

Duties & Responsibilities  New User Onboarding & Offboarding

Troubleshooting and managing Windows Servers and Active Directory

Maintaining Local Area Networks

Implementing and monitoring network security

Optimizing and maintaining network software and hardware

Building and deploying file servers and cloud computing solutions

Configuring and deploying VOIP solutions for new users

Performing network infrastructure troubleshooting

Manage Microsoft Exchange Server

Ability to use various messages in an event log to affect repairs.

On occasions, receive escalated service requests requiring an enhanced response.

Qualifications & Requirements Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory

Excellent verbal and written communication skills

Possesses strong time-management skills

Results-oriented, self-motivated, energetic, professional, reliable, and a team player

Strong understanding of technology and business productivity systems

Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills

Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira

Ideal Qualifications & Experience (not required) Accounting / Fintech

CCH Products

Thompson Reuters products

Extron Conference

Quickbooks Administration

Technical writing / documentation

ITSM / ITAM

Agile Methodologies

Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.  Employment Type: Full time Location: Chicago, IL

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