Revenue Operations (RevOps) Manager

Chicago, IL, United States

Dig Insights is a tech-enabled research company that helps our clients - global consumer brands - move beyond consumer-centric to decision-centric. Our clients can then go-to-market with innovations that shift consumer decisions in their favor.

Our work is supported by the technologies that we leverage and create. This includes Upsiide, our proprietary innovation insights platform. Upsiide is a SaaS platform that reinvents how enterprise companies screen, optimize, and build a business case for innovation.

Our clients span verticals including CPG, QSR, retail, technology, financial services, and telecommunications. Our work is led by a team of over 250 strategists, insights leaders and data scientists. We work for a global client base out of offices in Toronto, Chicago, and London.

Our success is due to our strong commitment to our clients, and the creativity and dedication of our entire team. Since the beginning, we have been focused on building the smartest consumer insights company and that means hiring people who are bright, creative, resourceful, and kind. People who succeed at Dig are curious, question established norms and are passionate about helping our clients to move their businesses forward. If you want to join a team that takes themselves just seriously enough to produce great work, we’d love to welcome you.

As we continue to grow, both geographically and in our expertise we are looking for people who want to join a high-growth and highly collaborative company.

Revenue Operations (RevOps) Manager

Your primary responsibilities will include, but are not limited to:

Own the end-to-end process of tracking the sales funnel / operational metrics for both our consulting and SaaS businesses, and delivering regular insights to management; define and deliver techniques to improve the funnel performance.

Build out best in class system infrastructure and processes for revenue operations: oversee systems and data administration and recommend tools to improve data quality, analysis, and reporting.

Management of the technology stack for sales including the CRM, marketing automation (working with the Marketing Department) and sales tools.

Help build an ROI on marketing initiatives and make recommendations to improve the efficiency and effectiveness of marketing and customer success programs to increase ROI.

Help design and track incentive plans for the sales team and ensure accurate commission payments with Finance.

Create dashboards and other visualizations, regular forecast updates and manage regular sales update meetings with senior management and other stakeholders.

Track and analyze key sales and marketing from the top to bottom of the sales funnel including lead generation, pipeline growth, conversion rates, sales cycles etc.

Assist with on-boarding and training new sales team members on our CRM system and processes.

Regular interactions with the sales, marketing and finance teams for updates on team performance and to track progress of our sales opportunities.

Deliver and execute on strategic projects as required.

Support leadership by driving weekly, monthly, quarterly and annual planning processes for Sales, Marketing and Customer Success including budget goals, quota, and compensation design / management.

Experience, Skills and Requirements:

5+ years of work experience with a strong background in Sales Operations, Revenue Operations, Marketing Analytics, and/or Business Analytics

Experience with B2B SaaS and technical sales as well as the underlying sales and marketing metrics associated with these businesses.

Advanced proficiency in Excel (advanced use of pivot tables).

Significant experience with Hubspot or Salesforce.

Experience with business intelligence tools such as Tableau, Power BI etc.

Proven ability to implement RevOps strategies, enhancing processes, tools, reporting, metrics, and policies.

Proven ability to synthesize complex data into actionable insights through reports, dashboards, and presentations.

Strong analytical skills and a structured approach to solving business problems.

Driven, self-motivated and independent with excellent communication and presentation skills.

Eager to work in a dynamic environment that rapidly changes and often presents ambiguous situations.

A hybrid-remote work environment, where employees have the flexibility to work remotely or from one of our offices.

Unlimited vacation policy.

Reimbursement for health and wellness classes/memberships and continuous learning.

RRSP / 401K employer matching program.

Offices in Toronto and Chicago, located steps to public transportation in the downtown core.

Regular social events such as charity poker nights, trivia events, team building days, and more!

Our culture is built on 5 core values: Energy, Excellence, Evolution, Equality and Empathy. We believe that our success is dependent on the diverse talents, skills, and ideas of its staff. We are committed to creating an inclusive work environment and encourage applications from all qualified candidates including those in the BIPOC and LGTBQ communities, and from people with disabilities.

We thank you for your interest in Dig Insights, however, only candidates who are chosen for an interview will be contacted.

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