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Higher Ground Labs
San Francisco, CA, United States
Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the Ne
Job Source: Higher Ground LabsSwayable
San Francisco, CA, United States
Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the Ne
Job Source: SwayablePenn Foster
San Francisco, CA, United States
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR
Job Source: Penn FosterAllied Universal
San Francisco, CA, United States
Allied Universal, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision c
Job Source: Allied UniversalMarsh & McLennan Companies
San Francisco, CA, United States
Company: Marsh McLennan Agency Description: The Client Manager provides advice and assistance requiring technical and industry knowledge and client service skills to meet client needs and resolve difficulties. Client Managers may occasionally perform in the capacity of a Client Executive Service for specifically assigned accounts to oversee the p
Job Source: Marsh & McLennan CompaniesMarsh McLennan Agency
San Francisco, CA, United States
Department: Business Insurance – Bay Area Status: exempt Reports To: director of client services Summary Under minimal supervision, the Client Manager will handle accounts under $20,000 of income. This includes designing the insurance program, marketing the account to insurance carriers, proposing renewal terms to clients and interacting
Job Source: Marsh McLennan AgencyMichael Foods
Emeryville, CA, United States
Business Unit Overview Here's what all the hype is about: Premier Nutrition Company (PNC) is one of the fastest-growing companies in the convenient nutrition space showing clear leadership in the category of protein shakes and protein powders. We make the brands Premier Protein, Dymatize, and PowerBar, which is sold internationally, and we are par
Job Source: Michael FoodsLevi Strauss & Co.
San Francisco, CA, United States
You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the wo
Job Source: Levi Strauss & Co.San Francisco, CA, United States
Swayable is a fast-growing, cloud analytics product that measures public opinion and the impact of messages and advertising content on it. It is a 30-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by two physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (Amazon, Airbnb, Square, Paramount Pictures), technology companies (Meta, Google), researchers (MIT, Yale, Stanford) and mission-aligned advocacy campaigns (including multiple Democratic Presidential candidates).
Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.
About the role:
Swayable is looking for a high-performing, fast-learning, and energetic Client Strategy Manager to support our enterprise clients, lead the development of strategic pre-testing programs for major accounts, and drive upsell and expansion together with our sales team. As a strategic advisor to our largest clients, you would enhance their brand narratives through rigorous testing and data. In this role, you will advise our clients as they adopt Swayable’s innovative tools to support their mission.
Responsibilities:
Build strong relationships with our enterprise clients, including in person
Lead the development of strategic pre-testing programs for major accounts
Advise clients on designing and interpreting content tests
Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
Ensure client satisfaction, added value, continued usage
Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio
Requirements:
4+ years of experience in client-facing roles, ideally at a brand agency/consultancy
Ability to think like and speak the language of brands and customer insights teams
Significant experience developing and winning pitches and leading complex projects at enterprise clients
College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
Excellent attention to detail and quantitative reasoning skills
Excellent project management: able to self-manage and prioritize
Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)
What you'll gain:
Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures)
(Client) Leadership skills
Development and project management of cutting-edge programs as part of digital marketing transformation
Exposure to cutting edge technology and research methodology through the Swayable Platform
Insight into content creation and messaging techniques that influence modern day marketing
Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
Comfort with advanced data analytics, synthesis, and storytelling
Team:
You will be joining the Client and Research Success Team at Swayable, which leads the client relationships for the business. This includes large consumer facing brands (Amazon), as well as technology brands (Meta), and creative agencies (OMD Group). We are the primary interface between our clients and the product. We have a strong team culture with an emphasis on professional development. We have routine check-ins, regular two-way feedback and goal setting, and monthly retrospectives. Our team operates as a support network, where we regularly step in to help each other out.
Location:
The client success team is based in New York and San Francisco.
Benefits:
100% Medical, Dental & Vision Plans
Starting base salary range of $125-$150K depending on previous experience, not including a variable comp component
Generous PTO
Equity options
401k, FSA
Ongoing professional development stipend
We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.
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Email Alert for Client Strategy Manager jobs in San Francisco, CA, United States
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