Client Manager

San Francisco, CA, United States

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team!

The goal of the Client Manager is to oversee the inbound and outbound operations of the brick & mortar consignment office, including the client-facing experience and back-of-house consignment processes. A key focus for the client manager is managing the consignor experience with seamless scheduling, efficient and pleasant check-in and check-out process to provide an elevated consignment appointment. This position is also a critical partner in maintaining the engagement and interaction with our cross-functional partners (Luxury Managers and Retail Partners) to ensure that we maintain the highest levels of customer experience and remain aligned with driving high-value growth in gathering supply through our diverse service offerings. This position will report to the Assistant General Manager of Supply and is physically based out of one of our flagship stores on a full time basis.

What You Get To Do Every Day

Provide a luxury consignor experience by maintaining brand standards, providing exceptional customer service, and maintaining The RealReal's core values.

Accountable for the day-to-day operations of the Luxury Consignment Office inside flagship stores, adhering to standard operating procedures, service level agreements, procurement, and facility management.

Oversee the holistic pipeline of consignment products filtered through brick & mortar location, manage all logistics and back-end data management and physical movement through numerous teams, communicating effectively on any exceptions or delays.

Oversee all safety standards and loss prevention policies, managing all applicable audits for the Luxury Consignment Office.

Responsible for location management and outbound logistics through UPS and/or TRR van transfers.

Accountable for accurate shipped units reporting and meeting supply plan.

Evaluate metrics to determine Expert contribution and partner with Expert team to balance productivity with daily tasks.

Communicate and maintain relationships with the sales team to drive increased engagement with the retail Luxury Consignment Office/department by using our services.

Support the sales team with additional training and education on our guidelines and service offerings.

Assume client-facing responsibilities, including welcoming consignors and clients into The RealReal space and managing all compliance requirements with the in-store appointment process prior to their first meeting with the Valuation team.

Responsible for working with the Retail Consignment Specialist and Expert team to maintain alignment in experience and processes.

Willingness to assist with other tasks and duties as assigned.

What You Bring To The Role

Bachelor's degree from accredited college or university.

3+ years of experience working in the luxury goods industry in a client/business facing role.

2+ years of experience working with scheduling practices to create efficiencies and/or business plans to achieve deliverables and required goals.

Cross-functional project coordination and planning experience required.

Strong communication skills in verbal and written formats; strong ability to maintain professionalism and composure when cross-communication is required amongst multiple divisions to achieve desired outcome.

Strong attention to detail and flawless follow up to bring any open/pending matters to successful resolution.

Team player able to work collaboratively across all departments to meet goals and deadlines.

Learns quickly, thinks creatively and "outside the box" to achieve business outcomes.

Spends time efficiently, able to multi-task and balance competing priorities in a fast paced environment.

Can effectively function in a fast-paced environment without stress amidst rapid change, and uses good judgment to err in the best interest of the consignor/client and business at all times.

Is pragmatic and logical when presented with challenges; uses facts and logic to solve problems and brings situations to a resolution.

Is capable of working with a variety of people in multiple settings and styles, and possesses high levels of emotional intelligence to deliver messages across multiple teams to achieve the desired goal/outcome.

The expected salary range for this role is

$49,904.00

-

$64,197.00

. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8182 #LI-KR30 #LI-Onsite

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding women's and men's fashion, fine jewelry and watches, art and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.

At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program

here

.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

#J-18808-Ljbffr