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CJ Charles Jewelers
La Jolla, CA, United States
CJ Charles Jewelers is seeking a Service Coordinator to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. A Service Coordinator duty is to provide excellent customer service – following up on after sales service and follow the repair process from start to finis
Job Source: CJ Charles JewelersPatterson Companies
San Diego, CA, United States
Job Summary As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignm
Job Source: Patterson CompaniesMossy Nissan Chula Vista
Chula Vista, CA, United States
As the "face and voice" of the dealership - being the first exposure to the dealership for many people-you'll have the opportunity to stand out by representing the dealership that creates a very positive and uplifting client experience right off the bat. As a Service Coordinator for the Service Department, you'll 1. Field inbound calls from prospec
Job Source: Mossy Nissan Chula VistaPatterson
San Diego, CA
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees
Job Source: PattersonLiberty Military Housing
San Diego, CA, United States
Overview: Liberty Military Housing Own your passion for service! At Liberty Military Housing were here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of pr
Job Source: Liberty Military HousingPatterson Company LLC
San Diego, CA, United States
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees b
Job Source: Patterson Company LLCLiberty Military Housing
San Diego, CA, United States
Overview: Liberty Military Housing Own your passion for service! At Liberty Military Housing were here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of pr
Job Source: Liberty Military HousingPatterson
San Diego, CA, United States
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees
Job Source: PattersonSan Diego, CA, United States
Service Coordinator
San Diego, CA, United States
Here at Hologic, it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women’s health. We achieve this by fulfilling our promise to bring The Science of Sure to life. Our Diagnostics Service and Support team is looking for a skilled Service Coordinator in San Diego, CA.
Essential Duties & Responsibilities:
Manages internal and external customer communication via phone, email, and Salesforce
Fields incoming calls through our contact center. Inquiries include but are not limited to preventative maintenance, scheduling, service history, contracts, invoicing, order status, part availability, and pricing.
Dispatches field engineers for customer-requested service actions.
Reviews, updates, and closes service calls in Oracle / Salesforce.
Manages the part order-to-delivery process through accurate order entry and provides detailed/proactive communication to customers
Meets departmental and divisional goals and partners with team to identify opportunities to improve the customer experience
Processes required FDA paperwork from Field Engineers.
Process Returns/RMAs.
Resolves customer issues with care and urgency. Escalates when needed.
Work with team to participate in changes needed to transition into a cross-divisional business model.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to remain composed and act professionally during high-pressure situations.
Ability to cooperate with others and help coordinate work assignments with field engineers to achieve team goals.
Must be able to efficiently handle phones and use customer-oriented telephone etiquette to get information.
Must speak clearly, be attentive, and actively listen to customer needs and record information accurately.
Excellent communication skills, both oral and written.
Ability to maintain well organized files and work area.
Flexibility and adaptability to changes based on business and customer needs.
Comfortable with data, reviewing, researching, and updating in the event it is inaccurate.
Perform work in a meticulous and thorough manner while paying close attention to detail and minimal errors.
Intermediate or above level PC (including Microsoft Office) skills.
Education
High School Diploma
Experience
1-3 years of experience in Customer Service or Service Administration with a company in a consumer-oriented market.
Specialized Knowledge
Proficient with Microsoft Office (mainly Outlook, Excel, and Word) Oracle & Salesforce knowledge is desired (but not required).
The annualized base salary range for this role is $34,300 to $51,400 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
Agency And Third Party Recruiter Notice
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
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Email Alert for Service Coordinator jobs in San Diego, CA, United States
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