Associate Claims Specialist - Unrepped Claims

Plano, TX, United States

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

The Unrepped Bodily Injury Claims Specialist will manage, investigate, and resolve Bodily Injury & Property Damage claims assigned as well as assisting in providing service to policyholders. The Claims Specialist works within a Claims Team, using the latest technology to manage an assigned caseload of routine to moderately complex claims from the investigation of the claim through resolution. The role interacts with claimants, policyholders, and appraisers. The position offers training developed with an emphasis on enhancing skills needed to help provide exceptional service to our customers and claimants.

You will be required to go into the office twice a month If you reside within 50 miles of one of the following offices: Bala Cynwyd, PA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Las Vegas, NV; Plano, TX; Suwanee, GA; Syracuse, NY; Tampa, FL; or Weatogue, CT. Please note this policy is subject to change.

Responsibilities:

* Manages investigates and resolves unrepresented Bodily Injury & Property Damage claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.

* Responsible for providing excellent service and responsiveness to GRS customers

* Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.

* Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims.

* Refers tasks to auxiliary resources as necessary and advise as to proper course of action.

* Responds to various written and telephone inquiries including status reports.

* Ensures adequacy of reserves.

* Accountable for security of financial processing of claims as well as security information contained in claims files.

* Makes effective use of loss management techniques. Negotiates settlements with claimants.

* Updates files and provides comprehensive reports as required.

* Ultimately responsible for identifying opportunities to provide empathy to claimant and expeditiously look to resolve claims within provided authority leve

Qualifications

* Strong written and oral communications skills required.

* Good interpersonal, analytical, investigative, and negotiation skills required.

* Customer service experience preferred.

* Bachelor's degree or equivalent experience and at least 6-12 months of directly related experience.

* Ability to obtain proper licensing as required.

*  Bilingual a plus.

Qualifications

* Effective interpersonal, analytical and negotiation abilities required

* Ability to provide information in a clear, concise manner with an appropriate level of detail

* Demonstrated ability to build and maintain effective relationships

* Demonstrated success in a professional environment; success in a customer service/retail environment preferred

* Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent

* Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory

* Licensing may be required in some states

About Us

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.