Account Manager_

Irving

**Career Area:**

Sales

**Job Description:**

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**WE BUILD WHAT MATTERS**

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!

Caterpillar Defense currently has an opening for a Federal Civilian Agency (FCA) **Account Manager located in Dallas, Texas.** As the FCA Account Manager, you will work with U.S. Government acquisition and end-user communities to market and promote Caterpillar machine solutions, products, and services. This position provides account manager coverage for direct machine sales to key FCA customers that positively impacts delivery of the annual business plan and enables Caterpillar’s profitable growth while meeting the contractual obligations of our U.S. federal government customers.

**What You Will Do:**

+ Work with U.S. Government customers, Cat dealers, suppliers, functional areas within Caterpillar Defense, and across product groups of every Machine Business Division to develop Caterpillar solutions that maximize sales, profits, and customer satisfaction as well as market Caterpillar products and services.

+ Execute the entire sales process from account planning, capture planning, sales forecasts, developing proposals, preparing quotes, bidding on competitive solicitations, and managing opportunities in the sales funnel using Salesforce CRM through contract award and award hand off.

+ Support award hand off to the order-to-delivery processes that achieve the annual business plan and meet the contractual obligations of federal government customers while mitigating enterprise risk.

+ Provide account management support across assigned Federal Civilian Agencies, including the Department of Agriculture, U.S. Forest Service, Department of Justice, Department of Veterans Affairs, independent agencies including NASA, Tennessee Valley Authority, U.S. Drug Enforcement Agency, U.S. Agency for International Development, National Science Foundation, and other relevant U.S. Government organizations, federal agencies and contractors that support the mission.

+ Perform complex and challenging assignments to support Caterpillar Defense engaging FCA customers, assisting with business strategies & marketing plans, trade shows, industry events, and customer visits/demonstrations that enable strategic growth opportunities.

+ Shape FCA customer engagements and influence the development of new requirement specifications for Caterpillar machine products with key U.S. Government customers.

+ Satisfy Caterpillar Defense’s internal and external contractual and regulatory compliance requirements.

+ Provide guidance on existing and potential FCA customer service issues and improvement measures.

**What You Will Have:**

**Customer Focus** : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized FCA machine solutions. Level: Extensive Experience.

+ Analyze FCA customer applications and product configurations to develop machine solutions that will meet end-user needs

+ Foster strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.

**Industry Knowledge** : Machine product knowledge, construction equipment and MHE industry trends, directions, major issues, regulatory considerations; ability to apply industry knowledge appropriately to diverse situations. Level: Working Knowledge.

+ Demonstrates thorough knowledge of machine products and customer application expertise.

+ Analyzes and communicates industry trends and competitive landscape to leadership.

**Decision Making and Critical Thinking** : Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Level: Working Knowledge:

+ Performs complex analysis work, assessing risks, benefits and consideration of alternatives.

**Effective Communications** : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level: Working Knowledge:

**Negotiating:** Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully internally and externally with vendors & customers in a constructive and collaborative manner. Level: Extensive Experience.

**Top Candidates will also have:**

+ Bachelor’s degree in an accredited Engineering, Marketing or Business-related curriculum with over 2 years to 5 years prior experience in account management or equivalent experience is desired.

+ Caterpillar machine product knowledge and customer application expertise is strongly desired.

+ Extremely strong communication and leadership skills.

+ Demonstrated ability to work independently and lead increasingly more complex assignments to provide direction and guidance to teammates and less experienced personnel on project assignments.

**Additional Information:**

+ Must be willing to travel (25% to 33%)

+ Relocation assistance is available for this position.

**What You Will Get:**

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides day-one benefits:

Medical, dental and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability coverage

Life Insurance

Paid parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits (Ex. Identity Theft Protection)

**About Caterpillar Defense**

Caterpillar Defense represents all industry segments within Caterpillar. Caterpillar’s company strategy includes sustainability as one of four focus areas, and Caterpillar Defense leverages industry team support to actively prepare and offer green energy solutions for the future.

This job is subject to Naval Nuclear Propulsion Information (NNPI) which prohibits the release of controlled technology and technical data to non-U.S. citizens. By applying to this position, you acknowledge that you are a U.S. citizen; do not hold a dual citizenship with another country; and are willing to present evidence of your U.S. citizenship.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers.#LI

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

**Posting Dates:**

July 3, 2024 - July 15, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (eamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.