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State of Illinois
Chicago, IL, United States
Position Title: Computer Support Technician (Information Services Specialist I, Opt. C) - UMP Agency : Department of Innovation and Technology Posting Date: 6/27/2024 Closing Date: 7/11/2024 Salary: $5,423 - $7,721 per month. Effective 7/1/2024 Job Type: Salaried County: Cook Number of Vacancies: 3 Plan/BU: RC063 This position is a un
Job Source: State of IllinoisUS Navy
Chicago, IL, US
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on boa
Job Source: US NavyLHH
Downers Grove, IL, United States
A well established global Manufacturing company is adding to their growing IT team and is looking for a Senior IT Support Analyst. The organization is based in Downers Grove, IL but has 15+ facilities globally that the team supports. This is a great opportunity to join a collaborative team-based environment with a global support focus. This is a co
Job Source: LHHBurbank School District #111
Burbank, IL, United States
1 Full-Time Technology Support Specialists PURPOSE: The job of Technology Support Specialist was established for the purpose/s of maintaining and improving the District's technology systems by working with the technology team, teachers, and staff to make sure all needed technology related equipment is installed, maintained, and disposed of as the
Job Source: Burbank School District #111White & Case
Chicago, IL, United States
Technology Support Specialist Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from mor
Job Source: White & CaseDuPage County ROE
Melrose Park, IL, United States
Position Type: Technology/Technology Support Specialist Date Posted: 6/11/2024 Location: District 89 Schools Date Available: ASAP Closing Date: Once Filled District: Community Consolidated District 89 Position Summary : The Technology Specialist Tier 1 will support the goals of the district and technology department by maintaining systems, pe
Job Source: DuPage County ROEEast Maine School District
Des Plaines, IL, United States
Position Type: Technology/Computer Technician Date Posted: 6/27/2024 Location: District 63 Date Available: 07/17/2024 Closing Date: Open Until Filled The Technology Support Specialist provides assistance in developing and maintaining a well-organized, smoothly functioning technology support environment in which students and staff can take full
Job Source: East Maine School DistrictUnited Airlines
Chicago, IL, United States
Description There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locat
Job Source: United AirlinesChicago, IL, United States
Midtown is seeking an IT Support Specialist to join our world-class team at our Chicago headquarters.
The Position
The IT Support Specialist is responsible for providing level 1 and level 2 support for associate's computer systems including hardware and software at 8 athletic clubs and our Chicago headquarters. As the first line of contact with associates, the IT Support Specialist must effectively communicate with technical and non-technical end-users over the phone, electronically, and/or in person. Additionally, they must interpret end-user requests, investigate issues, identify, and implement solutions, and document all progress using the help desk ticketing system. This job position is responsible for helping associates utilize company technology to meet business needs while always following Midtown's core values.
The primary responsibilities are:
As the initial IT contact for associates, provide effective and professional customer service to technical and non-technical end-users.
Understand the business needs of Midtown associates along with the technology used within the environment.
Provide Level 1 and Level 2 troubleshooting to interpret user requests, investigate issues, identify solutions/roadblocks and implement approved solutions.
Provide over-the-phone, in-person, and electronic support and communication for both remote and onsite end-users.
Anticipate and prepare for issues that may arise, and successfully follow through with the upmost attention to detail.
Provide IT onboarding for new associates including creation of accounts, email, telephone setup, computer imaging and security groups. Similar responsibilities for off-boarding associates when needed.
Maintain accurate inventory of laptops, desktops, docking stations and peripherals.
Accurately document issues, progress, solutions, and communications in Midtown's ticketing system (Freshservice).
Ability to travel to remote club locations in the Chicagoland area.
Work with team members to further develop technical skills and procedures.
Improve and expand IT department's documentation repository by documenting solutions and/or processes as needed.
Other duties as assigned by manager.
IT Support Specialist requirements: High school diploma/GED required (Bachelor's degree in a related field is preferred).
Excellent verbal and written communication.
Experience troubleshooting end-user systems, hardware, and software (Windows, Office 365, printers, computers, phones, etc.).
Experience creating/disabling/updating user accounts in Active Directory.
Experience creating email accounts/inboxes in MS Exchange and Office 365.
Experience using remote support tools such as RDP or SCCM.
Experience installing and configuring printers though Microsoft Print Management.
Experience supporting networked drives and updating user permissions.
Basic networking component knowledge which includes switches, routers, and firewalls.
Experience configuring VoIP desk phones.
CompTIA A+ certification is preferred.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
MIDTOWN is an Equal Opportunity Employer.
Email Alert for IT Support Specialist jobs in Chicago, IL, United States
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