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Job Source: BloomReach, Inc.bloomreach
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Job Source: bloomreachMeta
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Job Source: Otter.ai, Inc.Otter.ai, Inc.
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Job Source: Otter.ai, Inc.Thermo Fisher Scientific
San Jose, CA, United States
Job Description Sr Product Support Specialist (Tribrid/Orbitrap) R-01229351 This role will be site based in San Jose, CA Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelera
Job Source: Thermo Fisher ScientificThermo Fisher Scientific
San Jose, CA, United States
Job Description Sr Product Support Specialist (Tribrid/Orbitrap) R-01229351 This role will be site based in San Jose, CA Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelera
Job Source: Thermo Fisher ScientificSanta Clara, CA, United States
[Full Time] Product Support Specialist at Storylane (United States) | BEAMSTART Jobs Product Support Specialist Storylane United States
Date Posted
26 May, 2023
Work Location
Santa Clara, CA, United States
Salary Offered
$40000 — $90000 yearly
Job Type
Full Time
Experience Required
1+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About the companyAt Storylane, we are on a mission to let marketing and sales teams share product demos with buyers to drive Product-led growth. We started at Y Combinator and now have over 400 customers, with enterprises like Gong, Angellist, Walkme, Clari and Nutanix using Storylane everyday.
About the roleAs a Product support specialist, you’ll be responsible for providing in-depth, product-level support to our users when they’re facing app-specific challenges in html, css and Javascript. It will require thorough understanding of the Storylane product, use cases and integrations with platforms like Hubspot and Marketo. In addition to providing support, you’ll be instrumental in the following — sharing common customer confusions with the Product team, identifying churn-risks, and owning Enterprise account relationships.
Responsibilities
Become an expert in all things Storylane — our product, and users
Spend the majority of your time providing support via slack, email or on zoom, as if you were a member of the customer’s team
For how-tos, apply your Storylane knowledge to answer the question and suggest work arounds
Collaborate with the dev team to improve our users’ overall experience with Storylane
What will help you excel in this role:
Prior experience with browser developer tools
Prior experience working with customers
Basic understanding of HTML / CSS
If you are comfortable in the face of ambiguity, analytically minded, and a self-starter with an appetite for learning, then we want to hear from you.
About Storylane Build Interactive Product Demo in 10 mins for SaaS companies Company Size: 11 - 50 People Year Founded: 2021 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Email Alert for Product Support Specialist jobs in Santa Clara, CA, United States
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