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Meta
Menlo Park, CA, United States
The Product Support & Insights team focuses on scaled issue resolution for Meta's Ads, Business and Commerce products and advocates for the advertiser and Sales experience to improve quality of our products. We partner closely with our product, engineering and sales teams to give businesses and advertisers the best experience possible. We also rely
Job Source: MetaBloomReach, Inc.
Mountain View, CA, United States
**Product Support Specialist** at Bloomreach Mountain View, CA, United States Bloomreach software enables highly personalized digital experiences for enterprises around the world. Bloomreach Experience (BRX) is the world's first Digital Experience Platform specifically designed for retailers, brands, distributors and manufacturers. It combin
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Santa Clara, CA, United States
[Full Time] Product Support Specialist at Storylane (United States) | BEAMSTART Jobs Product Support Specialist Storylane United States Date Posted 26 May, 2023 Work Location Santa Clara, CA, United States Salary Offered $40000 — $90000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 availab
Job Source: Storylanebloomreach
Mountain View, CA, United States
**Product Support Specialist** at Bloomreach Mountain View, CA, United States Bloomreach software enables highly personalized digital experiences for enterprises around the world. Bloomreach Experience (BRX) is the world's first Digital Experience Platform specifically designed for retailers, brands, distributors and manufacturers. It combines a ne
Job Source: bloomreachOtter.ai, Inc.
Mountain View, CA, United States
**Product Support Specialist/Engineer** at Otter.ai Mountain View, CA **About Otter.ai** Join us at Otter.ai in transforming the way remote teams work and communicate. Our AI-powered collaborative note-taking app works across Zoom, Google Meet, and Microsoft Teams to help teams record, transcribe, search and share meeting notes. In addition, we are
Job Source: Otter.ai, Inc.Otter.ai, Inc.
Mountain View, CA, United States
**Product Support Specialist/Engineer** at Otter.ai Mountain View, CA **About Otter.ai** Join us at Otter.ai in transforming the way remote teams work and communicate. Our AI-powered collaborative note-taking app works across Zoom, Google Meet, and Microsoft Teams to help teams record, transcribe, search and share meeting notes. In addition
Job Source: Otter.ai, Inc.TikTok
San Jose, CA, United States
Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to he
Job Source: TikTokNatera
San Carlos, CA, United States
Product Manager, Data and Insights Natera's Data Products team is looking for a Product Manager to focus on data management and delivery to accelerate innovation and insights. We are looking for a Product Manager to lead our organizational Data and Insights strategy and drive execution, partnering effectively with domain specific digital product
Job Source: NateraMenlo Park, CA, United States
Summary:
The Product Support & Insights team focuses on scaled issue resolution for Meta's Ads, Business and Commerce products and advocates for the advertiser and Sales experience to improve quality of our products. We partner closely with our product, engineering and sales teams to give businesses and advertisers the best experience possible. We also rely on data and insights to work effectively with our Engineering and Product teams to build processes, techniques and tools and recommend improvements to reduce customer issues.
Required Skills:
Product Specialist – Product Support & Insights Responsibilities:
Leverage product expertise to investigate, triage and resolve issues within Meta’s various ads and business products
Define processes to support front-line teams in complex investigations to improve business and seller experience on the platform
Monitor and analyze support escalations for feedback and bug-related trends
Separate business and seller confusion from bugs, advise the Product & Engineering teams, businesses and sellers on how to accomplish their desired outcome
Partner with Product, Engineering, Operations and additional teams to improve product quality and resources that help scale support & operations workflows
Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand business and seller sentiment better
Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
Minimum Qualifications:
Minimum Qualifications:
BA/BS degree (quantitative disciplines such as math, statistics, computer science, information systems) with 5+ years of relevant work experience
Analytical experience solving problems using data and providing practical business insights
Experience resolving and communicating about issues with both technical and non-technical audiences
Experience with data analysis leveraging SQL
Experience working with cross functional teams such as Product and Engineering
Experience navigating complex cross-functional landscapes in an ambiguous and rapidly changing environment
Preferred Qualifications:
Preferred Qualifications:
Experience working with or in support of diverse communities
Experience working with advertisers, agencies and other advertising partners, e-com sellers, influencers / creators or knowledge of the advertising, commerce and creator products
Global experience supporting cross functional teams
Public Compensation:
$97,000/year to $136,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Email Alert for Product Specialist - Product Support & Insights jobs in Menlo Park, CA, United States
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