Key Account Manager (West Coast)

San Diego, CA, United States

iXCells Biotechnologies is an innovative cell biology and cell technology company that provides preclinical drug discovery solutions with a focus on disease relevant cellular models, enabling technologies and services to the global academic, biotech and pharma communities to accelerate the pace of drug discovery.

We are searching for an experienced Key Account Manager (KAM) to join our commercial team. Reporting to the Chief Commercial Officer, the KAM has a fundamental understanding of primary and iPSC derived cell-based applications across life science market segments and workflows, such as (but not limited to) cell biology research, drug discovery and development, biomarker identification/validation, cell and immunotherapy, and related cell-based assays needed by clients to advance their research and commercialization efforts. The successful candidate is a resourceful, self-starter, who is passionate about engaging with customers to increase global sales of iXCells Biotech’s products and services.

Responsibilities Develop and qualify sales leads (SQLs), generate price quotes, and capture purchase orders

Collaborate with Marketing and Business Development (BD) teams to ensure a streamlined sales development workflow, striving to continually increase lead-to-closed won sales conversion rates, maintaining a consistently high customer service level

Apply strategies and tactics to ensure high customer retention rates, low customer churn rates, always striving to increase sales pipeline velocity

Develop sales plans to achieve or exceed new customer acquisition targets, work with Marketing to advance prospecting activities within acquired accounts, continuously develop positive client relationships, farm customer accounts to grow sales within and across cost centers, where possible

Meet with prospects and customers at networking events, conferences and site meetings

Collaborate with Marketing and BD to influence content for marketing campaigns (e.g., playbooks) designed to generate strong leads and nurture opportunities within your area of sales responsibility

Facilitate meetings between customers and production team as required, to provide clients or prospects with technical information and/or further insights into iXCells capabilities that can provide solutions

Serve as a key point of contact for customer engagement, drive profitable revenue growth for iXCells’ products and services, achieve or exceed annual sales goals and objectives.

Identify opportunities to move acquired customers into Master Service Agreements (MSAs) or other types of supply and service contracts to facilitate growth into key account status and beyond

Ensure customer records in the CRM are accurate and continually update the status of sales opportunities flowing through sales development stages (ERP system); generate sales reports to monitor sales performance, work collaboratively with the Business Development team to develop sales forecasts and develop new business opportunities

Collect voice-of-customer feedback, including complaints, and report to the commercial and/or operational teams for further action and timely resolution

Contribute towards improving competitive intelligence, help identify opportunities to expand iXCells products and services that address unmet market needs

Requirements Bachelor’s degree in a relevant life science field with preferred experience in primary cells/stem cell research, cell engineering, and/or CRO services, especially in a Drug Discovery setting

At least five years of sales or business development experience selling products and/or services to pharma, biopharma, cell and immunotherapy, and/or biotech organizations to support various life science applications, especially within preclinical development

Experience prospecting potential new customers, developing and qualifying sales leads, preferred experience utilizing prospecting tools and resources

Experience applying strategic sales and negotiation skills, proven ability to develop and grow key accounts, and forecast sales is preferred

Excellent interpersonal and persuasive communication abilities in both sales and scientific settings

Strong verbal, written, and communication skills, ability to deliver presentations to management team

Strong organizational skills and ability to track multiple projects

High proficiency in PC and app-based software applications (Word, Excel, PowerPoint, CRM application, Twitter, LinkedIn, Google application suite)

Preferred experience using Enterprise Resource Planning (ERP) solutions, such as Oracle, SAP, or alternative software platforms

Exemplify a growth mindset and demonstrate a bias for action and results, consistently self-evaluating and adjusting to improve performance

Willingness to travel to business venues for multiple days to accomplish assigned objectives (~25% travel)

Classification Business Development , Sales

Health insurance

Vision insurance

Life insurance

401(k) matching

Flexible spending account (FSA)

Paid time off

Bonus (based on performance)

Incentive Stock Option (ISO)

Employee professional training program

*Notice Be aware that the responsibilities of your job may be subject to change at any time during your employment. This may include working on special projects or assisting with tasks that are necessary or important to the department or the company. Your cooperation and assistance in carrying out such tasks is expected. Furthermore, please be aware that your performance may be evaluated for consideration of a potential transition from a contractor to a full-time employee.

Apply for this job iXCells Biotechnologies Inc. is committed to providing equal employment opportunities and complying with all applicable national, state, and local laws regarding non-discrimination in

Strong organizational skills and attention to detail.

Ability to work independently and as part of a team.

Knowledge of research methodology and ethics.

Experience with stable cell line generation is preferred.

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