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ESP Legal
Cerritos, CA, United States
IT Help Desk Analyst (this is a direct hire position with our client, a major law firm in California.) Overall Purpose: This role will provide front-line technical support to all employees across the Firm on the basic functions of desktop applications. Essential Duties: Provide primary support for resolving any issues related to applications, ope
Job Source: ESP LegalLHH Recruitment Solutions
Los Angeles, CA, United States
Location: Century City, Los Angeles, CA Pay Range: $22 to $33 per hour Employment type: open-ended contract Hours: 40 per week/on-site LHH is seeking a highly qualified and motivated IT Support Specialist to join our team in Century City. As an IT Support Specialist, you will play a crucial role in providing daily support to end-users both in p
Job Source: LHH Recruitment SolutionsSirona Medical Inc
, CA, United States
**Customer Care Help Desk Supervisor** Remote / Operations/Sales/Biz Dev / Full-time Sirona Medical, a San Francisco, CA-based software company founded on a deep understanding of both the practice and business of radiology, is addressing the needs of todays radiology practices with a novel cloud-native platform that unifies radiology IT applicatio
Job Source: Sirona Medical IncMCS of Tampa
Los Angeles, CA, United States
MCS of Tampa is currently hiring for a Help Desk Analyst with an active SECRET Clearance and a current IAT II Certification at Los Angeles Air Force Base . This is a full-time, permanent position with benefits. The Help Desk Analyst must demonstrate the ability to support senior military officers. The Help Desk Analyst will require good c
Job Source: MCS of TampaElectronic Systems
Los Angeles, CA, United States
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Xerox's XIT Staffing Division is actively seeking Help Desk
Job Source: Electronic SystemsSouthern California Association of Governments
Los Angeles, CA, United States
Salary: $91,574.79 - $123,625.97 Annually Location : Hybrid; Los Angeles, CA Job Type: Full Time Remote Employment: Flexible/Hybrid Job Number: 00480 Division: Information Technology Department: Infrastructure and Operations Opening Date: 06/17/2024 Closing Date: 7/8/2024 5:00 PM Pacific FLSA: Exempt Description Southern Califo
Job Source: Southern California Association of GovernmentsByram Healthcare
Huntington Beach, CA, United States
POSITION SUMMARY Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high pri
Job Source: Byram HealthcareJames Perse Los Angeles
, CA, United States
WE ARE CURRENTLY HIRING A HELP DESK ANALYST OBJECTIVE OF THE POSITION Through the role modeling of company behaviors, the help desk analyst is responsible for providing technical assistance and support to users with IT related issues. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Provide first-tier computer and software support to suers on-site and
Job Source: James Perse Los AngelesLong Beach, CA, United States
IT Helpdesk Supervisor
Location: Long Beach, CA (On-site)
Type: Contract to hire
This Job Pays: $48 - 60 per hour plus benefits
We have an immediate need for a IT Helpdesk Supervisor to join a recognized leader in senior care. The IT Helpdesk Supervisor will be responsible for overseeing the day-to-day operations of the IT Help Desk team to ensure it delivers a high level of customer service to end users.
What You Will Do:
Responsible for day-to-day management of ticketing queue to ensure incidents and service requests are handled in a timely manner.
Review pending Service Requests for IT Infrastructure team and make corresponding decision whether to approve, deny, or cancel.
Work with IT Operations manager to develop, implement, and oversee policies and procedures to ensure consistent service levels are met, including issue identification, assignment, documentation, and resolution.
Serve as an escalation point to the Helpdesk team to assist with complex technical issues that may need to be transferred to another team.
Coordinate daily team schedule to ensure appropriate coverage is maintained to handle end user support volume from phone calls, emails, and self-service tickets.
Act as a liaison to other departments to assist with special IT needs, receive feedback, and improve end user experience.
Provide direction by coaching and mentoring staff and celebrate accomplishments.
Communicate job expectations, enforce policies and procedures, and provide feedback to the Helpdesk team.
Maintain staff by recruiting, selecting, orienting, and training employees while also maintaining a safe and secure work environment and developing personal growth opportunities.
What Gets You the Job:
Bachelor’s degree in Computer systems or related field of study (A comparable combination of education/experience and/or training will be considered equivalent to the education listed).
4-5 years working in an IT Help Desk Environment with 2 years minimum in a lead/supervisory position.
Advanced experience with PC Operating Systems and software.
Working Knowledge of Active Directory and ticketing systems.
Experience with Azure and Exchange Online administration.
Active Roles management preferred but not required.
Demonstrated customer service skills to all levels of end-users including executives and field personnel while delivering solutions to meet their needs.
Strong leadership and technical skills to be able to manage, mentor and guide technical staff.
Ability to participate in on-call 24x7 rotation to provide management guidance to on-call technicians.
May require travel to off-site locations; some overnight travel may be required.
Ability to work independently and as a team member within established policies and procedures.
Proven problem solving and analytical abilities; experience with process development and adherence.
Excellent verbal and written communication skills, required.
Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career!
Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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Email Alert for Information Technology Help Desk Supervisor jobs in Long Beach, CA, United States
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