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Staffmark Group
Irvine, CA, United States
Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with Staffmark. Shifts Details: 11:00 AM - 8:00 PM | Tuesday - Saturday | Off Sunday/Monday 7:00 AM - 4:00 PM | Off Tuesday/Saturday 6:00 AM - 3:00 PM | T
Job Source: Staffmark GroupStaffmark
Irvine, CA, United States
Staffmark is hiring a Help Desk Analyst - Hybrid for a local company in Irvine, CA. Secure your financial future with this exciting new opportunity. Get your career moving in the right direction with Staffmark. Shifts Details: 11:00 AM - 8:00 PM | Tuesday - Saturday | Off Sunday/Monday 7:00 AM - 4:00 PM | Off Tuesday/Saturday 6:00 AM - 3:00 PM |
Job Source: StaffmarkJobot
Irvine, CA, United States
Help Desk Associate needed for 1-2 Month Project This Jobot Consulting Job is hosted by: John Erwin Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $50,000 - $60,000 per year A bit about us: We are a hospitality Company looking for a Help Desk Professional for a 1-2 month contract Why join us
Job Source: JobotInsight Global
Aliso Viejo, CA, United States
Job Description An employer in the Aliso Viejo area is seeking a Help Desk Specialist. This individual will be working on site, 40 hrs/week. The company is looking for someone with 2+ years in a Help Desk role with strong troubleshooting experience & experience working with password resets/changes, setting up computers, configuring laptops, and ot
Job Source: Insight GlobalTerran Orbital Corporation
Irvine, CA, United States
Description Summary Be more than just an employee number! Join Terran Orbital, a leader in innovation, manufacturing, and operations in the satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast-growing, and trusted team focused on quickly and economi
Job Source: Terran Orbital CorporationESP Legal
Cerritos, CA, United States
IT Help Desk Analyst (this is a direct hire position with our client, a major law firm in California.) Overall Purpose: This role will provide front-line technical support to all employees across the Firm on the basic functions of desktop applications. Essential Duties: Provide primary support for resolving any issues related to applications, ope
Job Source: ESP LegalInsight Global
Irvine, CA, United States
Job Title: Level 1 Help Desk Technician Location: Onsite Job Summary: We are seeking a dedicated and proactive Level 1 Help Desk Technician to join our IT team. The successful candidate will be responsible for providing technical support, setting up computers, and assisting with Office 365-related issues. This is an onsite role requiring excellen
Job Source: Insight GlobalVivo Inc.
Long Beach, CA, United States
Our client, a private equity company, is looking for a Help Desk Specialist to join its team in San Francisco, CA. This person will be coming in as a contractor for a short term project of 2 months. This is a fully onsite opportunity located in downtown SF. Responsibilities: Provide first-level technical support to users, addressing issues related
Job Source: Vivo Inc.Huntington Beach, CA, United States
POSITION SUMMARY
Part of an IT support team, answers incoming calls from customers and resolves technical issues, while ensuring a high level of customer service and maximizing productivity; handles ~ 60+calls/day with regard to all areas of IT infrastructure and applications, works with various internal support groups to escalate complex high priority/high impact issues, as well as ensure a high degree of customer service and customer focus
ESSENTIAL JOB FUNCTIONS:
Answers and resolves inbound incidents at a large corporate help desk, efficiently and professionally, in a high volume call center environment that operates 5 days a week.
Manages the resolution of inbound incidents; balancing the need for customer service and issue resolution with the constraints of a call handle time goal.
Translates complex, technical concepts into easy to understand language to assist non-technically oriented customers.
Demonstrates a highly developed sense of integrity and commitment to customer satisfaction.
Diagnoses hardware, software, printing, and network connectivity issues including LAN, WAN, WLAN and VPN access in a Windows 7 environment, offering a variety of level 1 solutions over the phone. Using remote control tools assists customers when needed.
Troubleshoots corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed; provides feedback on technical documentation for publication in Knowledge Base.
Monitors the help desk queue and ensures tickets are resolved before the exceeded target completion date/time, or to the customer's satisfaction.
Accurately, quickly, and typing efficiently records all interactions with customers in an incident management tracking tool.
Anticipates customer needs and proactively identifies solutions.
Meets or exceeds statistical metrics regarding; ticket and call quality (accuracy), first call resolution, schedule adherence, and call handle time.
Adheres to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems.
Escalates high priority, high impact issues to the internal support teams.
Adheres to a strongly regimented schedule (start/end times, lunches, breaks, off phone time, etc.).
SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed.
EDUCATION & EXPERIENCE REQUIRED: BA/BS degree, preferably in Computer Science, or equivalent experience is preferred
3+ years of related Technical Support, Help Desk, or Service Desk experience in an IT setting
Experience working with a knowledge base or knowledge tool
Experience using and supporting IP phone systems
Experience troubleshooting remote access tools (VPN) and general connectivity (LAN/WAN) issues by phone
Experience with supporting Microsoft Office Suite (including Outlook) and handheld devices
Experience in a large corporate environment
KNOWLEDGE SKILLS & ABILITIES:
Working knowledge of Active Directory
Ability to demonstrate strong knowledge and experience supporting Microsoft Windows 7 and Office 2010
Able to work in a team oriented, collaborative environment with a strong customer service focus
Able to be self-motivated and directed, to effectively prioritize and execute task in a high pressure environment
Able to build rapport with a variety of personality types and users at all levels
Able to communicate to and work with senior management and end users
Strong working knowledge of remote access security techniques and products
Email architecture, services and protocols, Outlook configurations
Citrix, VPN Client and Web
Familiarity with Blackberry, iPhone, Android, and airCard/hotspot mobile devices TCP/IP, internet, intranet, Cisco VPN and firewall technologies
Exposure to or knowledge of ITIL practices
Effective candidates will have shown at least two years of experience resolving technical issues over the phone, demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical customers.
Email Alert for Help Desk Analyst jobs in Huntington Beach, CA, United States
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