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Nedelcu & Company
Los Angeles, CA, United States
Nedelcu & Company, a well-established management consulting firm specializing in executive search and leadership consulting, is seeking a capable and dedicated Help Desk Specialist to join our team. With a commitment to delivering exceptional executive search and leadership consultancy services, we strive to provide outstanding support to our clien
Job Source: Nedelcu & CompanyNaughty Dog
Santa Monica, CA, United States
This position is for a temporary engagement through our staffing partner DZConneX Services. Candidates must be authorized to work in the United States for this position. This role will be based fully on-site in Santa Monica, CA. Why Naughty Dog? For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that cons
Job Source: Naughty DogTWO95 International
Los Angeles, CA, United States
Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Los Angeles, CA Rate: $OPEN Requirements Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries First point for escal
Job Source: TWO95 InternationalCOMMONWEALTH BUSINESS SYSTEMS
Los Angeles, CA, United States
This position requires the candidate work on-sight at the headquarter office in Los Angeles, CA. POSITION OVERVIEW CBB Bank is a financial institution in Los Angeles. We are looking for a competent IT Help Desk Technician, Level 3, with exceptional technical skills to provide fast and useful assistance to our users. You will respond to request fo
Job Source: COMMONWEALTH BUSINESS SYSTEMSLHH Recruitment Solutions
Los Angeles, CA, United States
Location: Century City, Los Angeles, CA Pay Range: $22 to $33 per hour Employment type: open-ended contract Hours: 40 per week/on-site LHH is seeking a highly qualified and motivated IT Support Specialist to join our team in Century City. As an IT Support Specialist, you will play a crucial role in providing daily support to end-users both in p
Job Source: LHH Recruitment SolutionsMCS of Tampa
Los Angeles, CA, United States
MCS of Tampa is currently hiring for a Help Desk Analyst with an active SECRET Clearance and a current IAT II Certification at Los Angeles Air Force Base . This is a full-time, permanent position with benefits. The Help Desk Analyst must demonstrate the ability to support senior military officers. The Help Desk Analyst will require good c
Job Source: MCS of TampaSouthern California Association of Governments
Los Angeles, CA, United States
Salary: $91,574.79 - $123,625.97 Annually Location : Hybrid; Los Angeles, CA Job Type: Full Time Remote Employment: Flexible/Hybrid Job Number: 00480 Division: Information Technology Department: Infrastructure and Operations Opening Date: 06/17/2024 Closing Date: 7/8/2024 5:00 PM Pacific FLSA: Exempt Description Southern Califo
Job Source: Southern California Association of GovernmentsJames Perse Los Angeles
, CA, United States
WE ARE CURRENTLY HIRING A HELP DESK ANALYST OBJECTIVE OF THE POSITION Through the role modeling of company behaviors, the help desk analyst is responsible for providing technical assistance and support to users with IT related issues. ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Provide first-tier computer and software support to suers on-site and
Job Source: James Perse Los AngelesLos Angeles, CA, United States
Overview
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.
Xerox's XIT Staffing Division is actively seeking Help Desk Technicians for upcoming positions within our expanding team. We collaborate closely with our clients to identify, expedite, and fulfill their staffing requirements. The selected technicians will deliver precise and prompt technical support to customers through phone, email, and chat interactions. These calls will encompass a range of technical issues and varying levels of urgency. These rolee entail not only addressing technical queries but also efficiently escalating calls or tickets to the relevant team when necessary.
Responsibilities
Remotely diagnosing and resolving both hardware and software issues
Managing a high volume of incoming calls from internal clients
Delivering Level One and Level Two support, with escalation procedures in place for complex issues
Consistently providing exceptional customer service
Accurately documenting call details and maintaining the ticketing system with updates
Qualifications
Exceptional documentation, communication, and customer service capabilities
Proficient in managing PCs and laptops
Skilled in remote troubleshooting of diverse technical issues
Innovative problem-solving skills with a focus on determining root causes
Knowledgeable in key networking components, network operating systems, and fundamental computer hardware
Experienced with various ticketing systems including Service Now, Remedy, and ConnectWise
Familiar with Windows Operating Systems, MS Office, remote desktop services, and network diagnostics
Competent in ensuring secure remote access
Intermediate proficiency with iOS/Android mobile platforms
Basic understanding of Windows PowerShell
**Required Certifications:**
CompTIA A+
Microsoft MCT (various) - preferred
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
© 2024 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.
Email Alert for Help Desk Technician jobs in Los Angeles, CA, United States
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