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Hilton
Tulsa, OK, United States
Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments and full availability. What will I be doing? T
Job Source: HiltonHilton
Tulsa
Responsible for the direction and oversight of key guest contact departments and their managers and team members\. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads\. Overall budget approval authority for rooms division departments and full availability\. **What will I be doing
Job Source: HiltonKinseth Hospitality Companies
Tulsa, OK, United States
We are looking for a part time guest service rep for Tuesday's and Wednesday's AM shift and Friday's PM shift. Hotel experience preferred but not required. Must be detail oriented, a team player and have great customer service skills. Paid training for 7 days, additional training as needed. Must be prolific with word, excel, etc. Must be flexible a
Job Source: Kinseth Hospitality CompaniesKinseth Hospitality Companies
Tulsa
We are looking for a part time guest service rep for Tuesday's and Wednesday's AM shift and Friday's PM shift. Hotel experience preferred but not required. Must be detail oriented, a team player and have great customer service skills. Paid training for 7 days, additional training as needed. Must be prolific with word, excel, etc. Must be flexible a
Job Source: Kinseth Hospitality CompaniesOsage Casino
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Tulsa, OK, United States
We are looking for a part time guest service rep for Tuesday's and Wednesday's AM shift and Friday's PM shift. Hotel experience preferred but not required. Must be detail oriented, a team player and have great customer service skills. Paid training for 7 days, additional training as needed. Must be prolific with word, excel, etc. Must be flexible a
Job Source: FairfieldChick-fil-A Owasso Market
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Job Source: Chick-fil-A Owasso MarketOpportunities In Senior Care
Tulsa, OK, United States
Come work for a company that cares and appreciates its staff and helpus strive to be the difference makers and a guiding light in our profession. Weare searching for attentive, kindhearted health professionals regardless of theposition to help us care for our phenomenal residents. Remarkable benefits our staff can expect: Competitive Wages Compreh
Job Source: Opportunities In Senior CareTulsa, OK, United States
Responsible for the direction and oversight of key guest contact departments and their managers and team members. Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments and full availability.
What will I be doing?
The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:
Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest servicesMonitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.Manages executive office projects by directing staff and monitoring progress as required.Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Thorough knowledge of all guest services and housekeeping department operations and individual job requirementsExcellent written, verbal, and organizational skills requiredComputer literacy and financial management a mustAbility to resolve guest, supervisor and employee conflictsAble to manage effectively multiple tasks at all timesAbility to listen effectively and communicate clearly with guests and coworkers
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
QualityProductivityDependabilityCustomer FocusAdaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job: Guest Services, Operations, and Front Office
Title: Director - Guest Services
Location: null
Requisition ID: HOT0AQRX
EOE/AA/Disabled/Veterans
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Email Alert for Director - Guest Services jobs in Tulsa, OK, United States
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