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Softworld, a Kelly Company
united states
Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues. 100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests.
Job Source: Softworld, a Kelly CompanyYoh, A Day & Zimmermann Company
united states
Job Title: Senior IT Site Support Specialist Location: Lansdale, PA (on site monday - friday) 6 month + contract to perm Participates in computer hardware evaluation, proving standards supplied by End-User Services team meet the need of the business user, software and peripheral equipment and the documentation of practices relating to these techno
Job Source: Yoh, A Day & Zimmermann CompanyPLM Fleet LLC
Newark, NJ, United States
PLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology solutions such as leading-edge sensors, Telematics, IoT and Blockchain,
Job Source: PLM Fleet LLCScaleneWorks People Solutions LLP
united states
POSITION SUMMARY: The ServiceNow Solution Architect the strategic helm of the ServiceNow Platform, which includes IT Service Management (ITSM) , IT Operations Management (ITOM), HR Service Delivery (HRSD), Governance Risk & Compliance (GRC), Security Operations, and Strategic Portfolio Management (SPM) modules, as well as Custom Built Applications
Job Source: ScaleneWorks People Solutions LLPFranklin Fitch
new york city, ny
IT Client Services Manager | New York, NY | Hybrid | $130k - $170k Would you like to work for a leading managed service provider? Do you enjoy leading a team, whilst working in a client-facing role? Are you looking for an opportunity to work with cutting-edge technology? If the answer is yes, this is the job for you! We are working with a glob
Job Source: Franklin FitchCOREcruitment Ltd
new york city, ny
IT Support Manager Salary: $120,000-150,000 Location: Manhattan, NY Are you passionate about delivering exceptional service and have a strong understanding of hardware architecture? My client, a prestigious hospitality & leisure group, is seeking a proactive and solution-oriented IT Support Analyst to join their team. If you're dedicated to provid
Job Source: COREcruitment LtdInsight Global
united states
The Enterprise IT Support Services Manager is a technical management position responsible for daily and strategic planning, operation, administration, monitoring and maintenance of IT systems, networks, and enterprise applications. Manages IT Command Center functions including: staff and develop Help Desk, NOC, and Site Support team members; develo
Job Source: Insight GlobalThe One 23 Group
Fort Lee, NJ, United States
Job Description Job Description Description: At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, unde
Job Source: The One 23 GroupNew York, NY, United States
The Hired Guns are seeking a Product Manager with expertise in leading quick-turnaround executions. You’ll define and build a suite of enhancements to an enterprise IT service platform for a leading New York healthcare institution. This is a four-month contract gig running from April through July. Sure, you could think of this as a short-term gig. But the Gun who wins this one is the Agile superstar who wants a true acid test of their skills: whoever hires you next will be blown away by what you did in a few short months!
Those physicians, nurses, surgeons, scientists who are saving lives and making new discoveries, and everyone supporting them, are all using computers, phones, networking gear, websites, intranet … and stuff breaks. Like any large enterprise, they’ve got IT service and help desk applications that by and large get the job done, but they’re not always pretty or intuitive. For the 60,000 people working here, that spells lost productivity. The good news is that they’re onboarding a new third-party platform, offering a golden opportunity for a strong product person to come in and make everything better.
You guessed it: that’s where you come in. You’re going to parachute in, and in a high-impact four months, you’ll develop requirements by talking to stakeholders and users, then keep that perspective top-of-mind as you lay out a product roadmap, build user stories and personas, define MVP, create wireframes and workflows, user acceptance testing plans, and all the Agile elements that ensure the customer’s needs are understood and met by the technical team.
Along the way, you’ll be imparting Agile principles and product thinking to your colleagues on the team, most of whom are more ops- or project-management-oriented. You’ll be defining KPIs around cost and time savings to deliver a plan for growth objectives and ROI. And you’ll keep all stakeholders in the loop at all times.
Hired Gun Profile
You have 5 or so years of experience in product management and business analysis, with a decided flair for design and UX/UI. You’re highly organized with strong communication skills (spoken and written). Agile scrum team experience is pretty much mandatory. Strong familiarity with JIRA a must. Top marks if you’ve been a Scrum master and have worked in QA or software development. Bonus points for having worked in healthcare IT or on service management tools and products. Impress us with your knowledge of Design Thinking, User Story Mapping, and System Thinking, and you’ll be a shoo-in.
All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, creed, age, sexual orientation, veteran status, marital status, disability, or any other status protected by applicable law.
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Product Manager, IT Service Management jobs in New York, NY, United States
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