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SCO
, NY, United States
Job Description Service Delivery Technician (Information Technology) - 44588 **Description** - Technicians role is to provide a point of contact for end users to receive support and maintenance within the organizations end-user computing environment. - This includes receiving, prioritizing, documenting, and actively resolving end-user ser
Job Source: SCOCypress HCM
, NY, United States
IT Support Technician Contractor Our client is looking for an IT Operations Specialist to assist with on-site desktop support. This technician will work closely with the Technical Operations team and Support Specialists to provide world-class support to the internal workforce. Responsibilities include provisioning computers, deploying hardware, wo
Job Source: Cypress HCMFirst Tek
New York, NY, United States
My name is Gaurav and I'm a Technical Recruiter at First Tek. We are currently sourcing for candidates with the following skills. Kindly forward your resume if interested, do share with your friends and colleagues as well. Job Title: IT Support Technician Location: New York City (Manhattan) onsite Monday-Thursday Client: Major Entertainment Company
Job Source: First TekScion Staffing
New York, NY, United States
Scion Technology has been engaged to conduct an immediate search for an experienced IT Services Consultant for our client, a wonderful managed services provider organization in NYC! In this role, you will utilize your technical expertise to ensure client’s IT operations are running smoothly, securely, and efficiently! This is a full time, direct hi
Job Source: Scion StaffingNewark Board of Education
Newark, NJ, United States
Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help Desk Date Posted: 10/4/2023 Location: Division of Information Tech - 304 NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGER LEÓN, SUPERINTENDENT SUPERVISOR INFORMATION TECHNOLOGY HELP DESK Office of Information Services (Pending a
Job Source: Newark Board of EducationNewark Board of Education
Newark, NJ, United States
Position Type: Non Instructional - All Titles/Supv. Inf. Tech. Help Desk Date Posted: 10/4/2023 Location: Division of Information Tech - 304 NEWARK BOARD OF EDUCATION HUMAN RESOURCE SERVICES 765 BROAD STREET, NEWARK, NEW JERSEY 07102 ROGER LEÓN, SUPERINTENDENT SUPERVISOR INFORMATION TECHNOLOGY HELP DESK Office of Information Services (Pending a
Job Source: Newark Board of EducationCarbyne (NG-911)
New York, NY, United States
Hi! We’re Carbyne and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information
Job Source: Carbyne (NG-911)City of New York
New York, NY, United States
Company Description Job Description Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opp
Job Source: City of New YorkNewark, NJ, United States
PLM is a national leader in supply chain solutions for refrigerated transportation assets, offering structured financial solutions and technologies for optimized fleet management. The cold supply chain is rapidly evolving from farm to table with the use of innovative technology solutions such as leading-edge sensors, Telematics, IoT and Blockchain, providing new opportunities for growth and innovation. PLM has 29 locations across the US with headquarters based in Newark New Jersey’s Gateway Center. We are seeking a technology driven individual with excellent customer service skills to assist with desktop support and modern workplace infrastructure. This role reports to the IT Helpdesk Supervisor.
Job Description: Level 1 Service Desk Technician - PLM Fleet
Responsibilities:
Initial Troubleshooting: Provide first-level technical support for PLM related issues, including software, hardware, and connectivity problems, and appropriately escalate more complex issues to the relevant teams.
User Assistance: Assist end-users in resolving PLM software and application-related queries, providing guidance and instructions for basic troubleshooting and issue resolution.
Ticket Management: Accurately log and prioritize service requests and incidents related to PLM, ensuring that tickets are appropriately categorized and resolved within defined service-level agreements (SLAs).
Communication and Coordination: Communicate effectively with internal users to coordinate PLM related support activities, ensuring clear and timely information exchange for issue resolution.
Routine Maintenance Support: Assist in conducting routine maintenance activities for PLM computers to ensure optimal performance and functionality.
Laptop Lifecycle Management:
Monitor PLM’s laptops from purchase until End of Life by updating and running reports within asset database to determine when warranties expire and understand condition of the laptops.
Ensure laptops are being updated in PLM’s asset database regularly.
Proactively repair or replace laptops as needed.
Audio/Video maintenance: Ensure all A/V equipment throughout the office including conference rooms, wall mounted TVs and reporting screens are functioning properly.
Entry Door Technology: Maintain security access cards and Pop-ID readers.
Virtual Contact Center- Assist users with call center technologies and troubleshoot issues with provider.
Qualifications:
Educational Background: An associate degree in information technology, Computer Science, or a related field is preferred. High school diploma or equivalent including certifications such as CompTIA A+, CompTIA IT Fundamentals (ITF+), Microsoft Certifications, HDI Desktop Support Technician.
Customer Service Orientation: A customer-centric approach with a focus on delivering excellent service to end-users and stakeholders within the organization.
Relevant Experience: Previous experience in a service desk or technical support role is preferred but not required.
Technical Proficiency: Solid understanding of basic knowledge of software and hardware components. Including Microsoft M365, Windows 11 and Laptop configurations.
Problem-Solving Skills: Ability to quickly analyze and resolve basic technical issues, utilizing effective problem-solving techniques and following standard operating procedures.
Communication Skills: Excellent verbal and written communication skills to interact with end-users, explain technical concepts clearly, and provide user-friendly guidance.
Team Collaboration: Capacity to work effectively in a team environment, collaborating with cross-functional teams to address and resolve PLM fleet-related issues.
Adaptability: Flexibility to adapt to evolving PLM technologies, software updates, and industry-specific requirements, demonstrating a willingness to learn and grow within the role.
Note: The responsibilities and qualifications outlined above can be adjusted based on the specific requirements and technical aspects of the PLM fleet management system within the organization.
This position is a hybrid environment working 3 days in-office and 2 days from home.
Apply Now
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Service Desk Technician - Information Technology jobs in Newark, NJ, United States
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