Front Desk Manager

Dallas, TX, United States

Job Summary

The Doubletree Dallas Campbell Centre, a 300 room property, located near Northpark Mall and SMU, is searching for a seasoned Front Desk Manager. The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior to and throughout their stay while maximizing room revenue and occupancy. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Flexible schedule is a must.

Responsibilities

QUALIFICATIONS:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

Management experience required.

Preference given to applicants that are Hilton ONQPM certified.

Must have a valid driver's license from the applicable state.

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must maintain composure and objectivity under stressful situations

Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary

Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

JOB RESPONSIBILITIES: Respond to all guest requests problems complaints and/or accidents presented at the Front Desk or through Reservations in an attentive courteous and efficient manner. Follow up to ensure guest satisfaction.

Motivate coach counsel and discipline all Front Desk personnel according to Aimbridge Hospitality S.O.P.'s.

Ensure compliance to brand and company training using the steps to effective training according to Aimbridge Hospitality standards.

Prepare and conduct all Front Desk interviews and follow hiring procedures according to Aimbridge Hospitality S.O.P.'s.

Conduct all 90 day and annual Front Desk employee performance appraisals according to S.O.P.'s.

Develop employee morale and ensure training of Front Desk personnel.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency monitor credit report and maintain close observation of daily house count.

Attend all required Rooms Merchandizing meetings with all appropriate reports and documentation necessary to establish select sell guidelines and implement appropriate restrictions.

Be responsible for developing a manager as assigned by the Corporate Office including sign-off on all competencies and assist in his/her placement.

Ensure all end of the month report dates are met i.e. Central Reservations Market Segment AAdvantage Travel Agent check registers etc.

Review Front Desk staff's worked hours for payroll compilation and submit to Accounting on a timely basis.

Prepare employee Schedule according to business forecast payroll budget guidelines and productivity requirements. Present with Wage Progress Report to General Manager weekly.

Ensure that no-show revenue is maximized through consistent and accurate billing.

Maintain Aimbridge Hospitality S.O.P.'s regarding Purchase Orders vouchering of invoices and checkbook accounting.

Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

Work closely with Accounting on follow-up items i.e. returned checks rejected credit cards employee discrepancies etc.

Operate all aspects of the Front Office computer system including software maintenance report generation and analysis and simple programming.

Ensure correct and accurate cash handling at the Front Desk.

Attend weekly staff meeting and provide training on a rotational basis using steps to effective training according to Aimbridge Hospitality standards

Be aware of all rates packages and promotions currently underway.

Process and handle guest laundry (property specific).

Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.

Focus the Front Desk Department on their role in contributing to the guest service scores.

Monitor all V.I.P.'s special guests and requests.

Maintain required pars of all front office and stationary supplies.

Review daily Front Office work and activity reports generated by Night Audit.

Review Front Office log book and Guest Request log on a daily basis.

Conduct meetings according to Aimbridge Hospitality standards as required by management.

Other duties as required.

Property Details

Stylish and inviting, DoubleTree by Hilton Hotel Dallas - Campbell Centre is ideally situated within the dynamic Campbell Center office complex, in the heart of Dallas' business district. We're near SMU and University Park and many popular Dallas area attractions. Newly refreshed and designed for convenience and productivity, the hotel features an array of amenities and services including our signature warm DoubleTree chocolate chip cookie on arrival. We offer our guests complimentary shuttle service within a three-mile radius of the hotel.

First to bring a Topgolf Swing Suite to the Dallas Metroplex, an immersive social experience offering guests a comfy lounge to enjoy food and beverage service while playing a selection of games in a one-of-a-kind simulation that's fun for golfers and non-golfers alike.

With 300 rooms and suites across 19 floors, we're a great choice for groups and corporate travelers. Each modern room features floor-to-ceiling windows offering great views of Dallas. Guests can upgrade their stay to a junior executive suite and enjoy an oversized room with a pullout sofa and mini-refrigerator.

We have over 15,000 square feet of flexible meeting and event space, including a stunning 2,224-square-foot rooftop ballroom with city views, perfect for corporate receptions or wedding celebrations. From customizable packages, gourmet catering options, and expert on-site audio/visual support, we provide everything hosts need for a perfectly coordinated event.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan