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SEATTLES UNION GOSPEL MISSION
Renton, WA, United States
Job Details Job Location Administration - Renton, WA Position Type Full Time Education Level 2 Year Degree Salary Range $20.46 - $28.65 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Information Technology Description As a Help Desk Support Specialist , are you looking for a way to use your gift to help others? Do you have
Job Source: SEATTLES UNION GOSPEL MISSIONTransPerfect
Seattle, WA, United States
Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our Portland Or. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candida
Job Source: TransPerfectSeattle's Union Gospel Mission
Renton, WA, United States
Job Details Job Location Administration - Renton, WA Position Type Full Time Education Level 2 Year Degree Salary Range $20.46 - $28.65 Hourly Travel Percentage Up to 25% Job Shift Day Job Category Information Technology Description As a Help Desk Support Specialist , are you looking for a way to use your gift to help others? Do you have
Job Source: Seattle's Union Gospel MissionSwickard Auto Group
Edmonds, WA, United States
Job Type Full-time Description At Swickard, we're passionate about vehicles, and committed to providing 100% customer support and satisfaction - that's where you come in! Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we're here
Job Source: Swickard Auto GroupElectronic Systems
Seattle, WA, United States
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Xerox's XIT Staffing Division is actively seeking Help Desk
Job Source: Electronic SystemsEide Bailly
Seattle, WA, United States
Help Desk Technician Job Locations US-NV-Las Vegas | US-NV-Reno | US-CA-Rancho Cucamonga | US-WA-Spokane | US-WA-Seattle ID 2024-7059 Category Corporate IT Position Type Full-Time Work Option(s) Remote Who We Are Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest a
Job Source: Eide BaillyPikemann LLC
Seattle, WA, United States
Pikemann is searching for a Help Desk Manager to join our Team! The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. Duties and Responsibilities: Participates in the department's mission implementation with the director an
Job Source: Pikemann LLCHIKINEX
Seattle, WA, United States
Position: IT Help Desk Engineer Job Description: We are seeking for an IT Help Desk Engineer who will be responsible for remote and on-site support needs for managed services customers. This involves all technology, including workstations, servers, cloud services, printers, networks, and vendor-specific hardware and software. You will work with s
Job Source: HIKINEXSeattle, WA, United States
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work - it's about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.
About the Role
The Help Desk Specialist will provide technical support to our end users on a variety of issues via email/chat/video conference. They will identify, research, and resolve technical problems utilizing effective tracking and monitoring tools and support documentation to ensure timely resolution. The Help Desk Specialist will serve as the first point of contact for troubleshooting hardware and software issues across all computer systems (primarily Mac). You'll respond to and track all incoming emails and IT enquiries to the Service Desk, triaging tickets. You will ensure full and accurate details of all interactions are recorded into a case management system whilst responding to incidents and requests within agreed SLAs.
What You'll Do
Provide day-to-day technical assistance and support for incoming queries and issues related to Mac systems, software, and hardware.
Respond to queries via the ticketing system or in person as applicable.
Install, modify, and repair computer hardware and software.
Be responsible for initial machine setup and configuration along with onboarding/offboarding.
Resolve technical problems with Local Area Networks (LAN), WiFi, and other key systems.
Provide AV support for key meetings and gatherings throughout the company.
Follow up with internal customers to ensure issues have been resolved.
Maintain technology repair and spare parts inventory as necessary.
Create and maintain written knowledge based articles.
Your Background You'll have experience working in an environment where attention to detail, proactive problem solving, and a customer-focused mindset is imperative.
Familiarity with ticketing systems, working on a global team, and sharing work in a 24/7, follow-the-sun-type team
Proven ability to build and maintain relationships with your stakeholders and interact with a variety of personality types
Experience troubleshooting and repairing Apple MacBook Pros, and peripherals
Proficiency in Mac operating systems required
Ability to use basic networking troubleshooting tools required
2-4 years Technical Help Desk experience required
Experience with Okta and G-Suite required
Knowledge of MSFT Office Suite for Mac preferred
Ability to research problems and evaluate solutions
Skilled in strategic planning to balance and execute projects
Strong presentation skills
Base salary range: $61,000 - $101,000 Employees are eligible to receive stock options and may also receive other forms of compensation.
The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
Highspot also offers the following employee benefits for this position:
-Comprehensive medical, dental, vision, disability, and life benefits
-Health Savings Account (HSA) with employer contribution
-401(k) Matching with immediate vesting on employer match
-Flexible PTO
-8 paid holidays and 5 paid days for Annual Holiday Week
-Quarterly Recharge Fridays (paid days off for mental health recharge)
-18 weeks paid parental leave
-Professional development opportunities through LinkedIn Learning
-Access to Coaches and Therapists through Modern Health
-2 volunteer days per year
-Commuting benefits
#LI-KT1
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.
Email Alert for Help Desk Specialist jobs in Seattle, WA, United States
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