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TransPerfect
Seattle, WA, United States
Summary: TransPerfect and its growing family of companies is looking for an energetic individual to work full-time in our Portland Or. office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 5+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candida
Job Source: TransPerfectK2 Staffing
Bellevue
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Seattle, WA (Bellevue, WA) area. They are in need of a Helpdesk Support Level I technician . A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Wind
Job Source: K2 StaffingVessco Water
Woodinville
Job Description Job Description Vessco Water utilizes Global Shop Solutions (GSS), an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) system across the family of companies that make up our business to support a best-in-class customer and team member experience. We are seeking an ERP Software Help Desk Specialist , w
Job Source: Vessco WaterK2 Staffing
Bellevue
Job Description Job Description Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer . A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that le
Job Source: K2 StaffingElectronic Systems
Seattle, WA, United States
Overview About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs. Xerox's XIT Staffing Division is actively seeking Help Desk
Job Source: Electronic SystemsEide Bailly
Seattle, WA, United States
Help Desk Technician Job Locations US-NV-Las Vegas | US-NV-Reno | US-CA-Rancho Cucamonga | US-WA-Spokane | US-WA-Seattle ID 2024-7059 Category Corporate IT Position Type Full-Time Work Option(s) Remote Who We Are Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest a
Job Source: Eide BaillyPikemann LLC
Seattle, WA, United States
Pikemann is searching for a Help Desk Manager to join our Team! The Help Desk Manager is responsible for the administration, maintenance, and support of computer systems, applications, and network infrastructure in Azure and on-premises. Duties and Responsibilities: Participates in the department's mission implementation with the director an
Job Source: Pikemann LLCHIKINEX
Seattle, WA, United States
Position: IT Help Desk Engineer Job Description: We are seeking for an IT Help Desk Engineer who will be responsible for remote and on-site support needs for managed services customers. This involves all technology, including workstations, servers, cloud services, printers, networks, and vendor-specific hardware and software. You will work with s
Job Source: HIKINEXRenton, WA, United States
Job Details
Job Location
Administration - Renton, WA
Position Type
Full Time
Education Level
2 Year Degree
Salary Range
$20.46 - $28.65 Hourly
Travel Percentage
Up to 25%
Job Shift
Day
Job Category
Information Technology
Description
As a Help Desk Support Specialist , are you looking for a way to use your gift to help others? Do you have a heart to come alongside others who are trying to improve their lives? Do you want to work for a company that's made it on the Best Christian Workplace 3 years in a row? If so, we want to talk with you.
The Help Desk Support Specialist will collaborate closely with IT team and end-users to assist in the restoration of services and to identify and help correct problems. This position resolves basic-to-moderate problems in support of the IT Manager and escalates issues accordingly. This position will provide support for computer, application, system, device, access; hardware issues and responds to all requests for technical support across various mediums. Documents, tracks, and monitors the problem using applicable tools while proactively maintaining, patching, updating, and replacing systems or hardware when needed.
Schedule
Monday-Friday 8:00 AM- 5:00 PM
What you will do
Provide end-user technical support via internal ticketing system, phone, or in-person to resolve open tickets while tailoring communication style and troubleshooting delivery to match knowledge or skill level of end-user
Direct unresolved issues to the next level of IT support
Walk the customer through the problem-solving process
Follow-up and update customer status and information
Maintaining records of IT assets, both hardware and software inventory
Ensure the safety and security of all mission data, maintaining confidentiality at all times.
Creating clear documentation for employees to follow for self-service situations
In collaboration with IT team, repairing computer equipment, setting up new computers, installing software, managing updates, and security patching on staff computers
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Attend and participate in all Mission, Division and Department meetings and training, as required.
Any other job-related duties as assigned by supervisor.
Qualifications
Associates's degree in Computer Science, IT or a related field is required. A combination of education and 5+ years of experience in a similar role may be substituted for a Bachelor's degree.
Experience working is a Help Desk role is highly preferred but not required
Strong familiarity with VoIP phone systems is preferred
CompTIA A+ certified, preferred
Working knowledge of Windows 10/11, Windows Server OS and Microsoft 365, required
Strong familiarity of Active Directory, DNS, DHCP is required
Experience working with end users ensuring their needs are met and issues are satisfatorally met
Benefits
All regular fulltime employees, you are eligible to participate in our generous benefits package:
Medical / Vision with generous dependent coverage
Dental - 100% company paid
Long-Term Disability 100% company paid
Basic Life Plan 100% company paid
Voluntary Products (Aflac and Guardian)
EAP and 24/7 Virtual Mental Health 100% company paid
4 weeks of paid vacation (prorated based on hire date)
11 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program
Work Environment
While performing the duties of this job, the employee is frequently required to stand, walk or sit for extended periods of time; bend, stoop or reach. Occasionally will stand, balance, twist, stoop, kneel and reach with hands/arms. Regularly lifts up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
Statement of Faith
We believe the Bible to be the inspired, the infallible, authoritative Word of God.
We believe that there is one God, eternally existent in three Persons; Father, Son, and Holy Spirit.
We believe in the deity of our Lord Jesus Christ, in His virgin birth, in His sinless life, in His miracles, in His vicarious and atoning death through His shed blood, in His bodily resurrection, in His ascension to the right-hand of the Father, and in His personal return in power and glory.
We believe that for the salvation of lost and sinful men, regeneration by the Holy Spirit is essential.
We believe in the present ministry of the Holy Spirit by whose indwelling the Christian is enabled to live a Godly life.
We believe in the bodily resurrection of the just and unjust, the everlasting blessedness of the saved, and the everlasting conscious punishment of the lost.
We believe in the spiritual unity of believers in Christ.
Mission Statement
To bring the love of Jesus and hope for a new life to our homeless neighbors.
Vision Statement
To see every homeless neighbor - beloved, redeemed, restored
Pre-Employment
This position is subject to a pre-employment criminal background check and must be able to pass a 4-panel drug screen.
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Email Alert for Help Desk Support Specialist jobs in Renton, WA, United States
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