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Job Source: CoreView S.r.l.Herndon, VA, United States
Description
*This role requires excellent language proficiency in Mandarin*
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and ‘voice of the customer’ for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
Act as a single point of contact to Enterprise Support customers
Make recommendations on how new AWS offerings fit in the company strategy and architecture
Complete analysis and present periodic reviews of operational performance to customer
Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
Champion and advocate for customer requirements within AWS (e.g. feature request)
Participate in customer requested meetings (onsite or via phone)
Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
Work with some of the leading technologists around the world
Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
Available in non-business hours to handle urgent issues
We are open to hiring candidates to work out of one of the following locations:
Herndon, VA, USA
Basic Qualifications
5+ years of experience in design/implementation/operations/consulting with distributed applications
5+ years of technical engineering experience
Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment
Preferred Qualifications
Experience as a technical lead, internally or externally in a customer facing role
Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers
Master’s Degree or PhD in Engineering or a related STEM field
Proven experience working with large enterprise customers
Background in a 24x7 operational services or support environment
Track record in influencing management in technical, operational and strategic decisions
Hands-on experience with AWS services and/or other cloud offerings
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Company - Amazon Web Services, Inc.
Job ID: A2645280
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Email Alert for Technical Account Manager jobs in Herndon, VA, United States
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