Onboarding Manager

New York, NY, United States

Overview:

As an Onboarding Manager, you will be responsible for guiding new customers on implementing their first use case in Sigma, and getting them trained along the way.

What You Will Be Doing

Drive new customer onboarding with a core focus on customer adoption and self-sufficiency

Tailor the implementation design to the skill-set of the customer

Teach best practices of using Sigma, relevant to the use case and the skill-set of the user

Define path to successful onboarding based on proactively understanding customer's business' needs and purchase drivers for Sigma.

Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers.

Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS.

Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers.

Raise risks and drive accountability to remove onboarding blockers.

Provide BI implementation expertise / advice in one or more of the following areas:

Sigma best practices and patterns

Data modeling / shaping

Common BI usage patterns

Future product direction / roadmap

Performance optimization

Security including SSO, team organization, and row-level security

Document new knowledge and cross-train other members of the team

Qualifications We Need 3+ years of hands-on business intelligence experience, working in a customer-facing technical role (customer success, consulting or pre-sales)

Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer

Customer relationship skills

Hands-on experience implementing and troubleshooting production business intelligence solutions, using one of the major front-end BI tools

Data warehouse experience - cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery)

Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc...)

Hands-on SQL proficiency

Focus on methodologies for creating BI solutions, that are robust, reusable and easy to understand and maintain

Desire to teach the customer the best way to accomplish their goal

Bachelor's degree in computer science or related field or equivalent technical experience

Qualifications We Want (also, skills you'll learn!) Experience at a SaaS company or with cloud architectures

Common BI usage patterns

Performance optimization

Experience with data analytics business use cases

ETL experience a plus

Familiarity with JavaScript and Web Development is a plus

Security including SSO, team organization, and row-level security

Startup experience

Additional Job details

The base salary range for this position is $101,500 - $119,000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package.

If you do not feel that you satisfy all the listed requirements, we encourage you to still apply.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface - no coding required.

Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company's Series C round three years ago, promises to further accelerate Sigma's growth.

Come join us!

Benefits For Our Full-Time Employees: Equity

Generous health benefits

Flexible time off policy. Take the time off you need!

Paid bonding time for all new parents

Traditional and Roth 401k

Commuter and FSA benefits

Lunch Program

Dog friendly office

Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in both our SF & NYC office.