Onboarding Manager

New York, NY, United States

Onboarding Manager at Justworks (View all jobs)

New York, New York

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values (https://www.justworks.com/careers#values)

If this sounds like you, you’ll fit right in.

Who You Are

You are mission-driven, customer-centric, a genuine self-starter, and interested in a role where you can learn about the offerings of an innovative HR SaaS company. You can grasp what people need and can come up with creative solutions to any problems you face. You have the willingness to tackle and dive right into affecting change.

We are looking for an Onboarding Manager that will assist the sales team in getting new customers up and running on our platform. This is a customer service focused role. As a customer Onboarding Manager at Justworks, you will be working in a highly dynamic and visible role within the company. You will work closely with customers to help them succeed as they transition to our mission-driven PEO solution. You will gain direct experience in the HR, payroll, and benefits space in order to help drive Justworks' mission of freeing entrepreneurs to focus on what matters: building their business and creating great places to work.

Your Success Profile What You Will Work On

Understand your customers’ needs and what is important to their business

Provide white-glove level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings

Own the process of transitioning customers from sale to processing payroll during their implementation

Work closely with internal stakeholders to deliver a customized onboarding experience for each individual customer brought onto the Justworks platform

Collect customer benefits data and other sensitive information to enroll customers in third party service offerings (insurance, workers compensation, etc)

Problem solve and support customers through email and phone

Embody the Justworks brand and be an advocate for customers

We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves

Performs other related duties as assigned

How You Will Do Your Work

As an Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgement - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

Foundational sales knowledge - The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.

Results-driven - Consistently achieves results, even under difficult circumstances.

Clear communication -The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.

Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.

Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.

Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.

Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Minimum of 2 years of professional experience in customer service

Ability to explain complex products or services in a way that can be easily understood

Excellent organizational, written and verbal communication skills

Strong attention to detail with ability to manage competing priorities and multitask

Ability to work as part of a team and be resourceful and adaptable

Aptitude for learning new products and subject matter, and helping others learn as well

Willingness to dive right in and affect change

Passionate about a career path in customer success

Technically-minded and passionate about improving the product you support

The base wage range for this position based in our New York City Office is targeted at $36.30 to $36.30 per hour.

#LI-Hybrid #LI-AM2

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks (https://www.justworks.com/careers#total-reward-philosophy) .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [email protected]. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment (https://justworks.com/blog/black-lives-matter-90-days-later)