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Inficon Inc.
, AZ, United States
** Customer Support Engineer** **Job Category****:** Sales **Requisition Number****:** APPLI002153 Showing 1 location **Job Details** **Description** INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and
Job Source: Inficon Inc.KLA
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, le
Job Source: KLAWorldwide TechServices
Mesa, Arizona
Job Description The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Job Source: Worldwide TechServicesKLA
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, le
Job Source: KLALevel 3 Audio Visual, LLC
, AZ, United States
**Customer Support Engineer** Location **AZ** Job Code **85** # of openings **1** * Case creation and management with attention to expected service level objectives and timeframes. * Read and interpret installation drawings and documentation (Signal flows, facilities diagrams, network schedules, inventory, etc.). * Adhe
Job Source: Level 3 Audio Visual, LLCWorldwide TechServices
Chandler, Arizona
Job Description The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Job Source: Worldwide TechServicesZorroSign, Inc.
Phoenix, AZ, United States
ZorroSign is modernizing the way the world views document security. We’re made up of a team from all over the world committed to the same idea: No one should be using 20-year-old technology to sign and send mission-critical documents. We deliver our brand promise by fostering a culture of individuals who are not afraid to push against the status qu
Job Source: ZorroSign, Inc.Level 3 Audio Visual, LLC
, AZ, United States
**Service - Customer Support Engineer** Location **AZ** Job Code **85** # of openings **1** **Job Functions** The primary role of the CSE is to manage the needs of system issues of varying complexity, keeping a firm understanding of case creation and management throughout each customer support matter theyre involved in.
Job Source: Level 3 Audio Visual, LLC, AZ, United States
Customer Engineer Location:Remote
Posted On: 01/17/2024
Requirement Code: 66744
Requirement Detail Summary:
The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.
Job Responsibilities:
• Ability to effectively recognize and adapt to change • Ability to deliver L300 and L400 technical guidance to field partners and customers • Ability to handle customer critical issues and work in demanding situations • Risk analysis and remediation planning for service and support delivery • The ability to read/interpret the needs/wants of customer technical leaders and internal Microsoft Customer Experience Program Managers, Engineers, and leaders • Ability to tactfully handle and articulate customer critical issues and work in a high stress environment • Growth mindset demonstrated by self-directed learning in a rapidly changing environment • Have a minimum of 3 advanced Microsoft Azure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300 • Maintain and execute on a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by Microsoft certifications
Skills:
• L300-L400 technical depth in multiple Azure cloud services • Experience in the enterprise customer arena • Customer engagement skills • Excellent written, oral and presentation skills • Troubleshooting knowledge & skills • Passion for new innovative technology and drive customer transformation • Demonstrate effective balance between operations and technical acumen
Qualifications:
• Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery • Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• 5 years experience
• Proven reactive and proactive services and support delivery experience • Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities • Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization • Ideal candidates will have expertise in AI, SaaS, Cloud Native, and/or cross-cloud scenarios and technologies
Typical Day in the Role
• Purpose of the Team - Azure customer experience, customer improvement, focus on the engineering side, build their solutions, tech advise for customers.
• Key projects - Azure app consoles, Azure services, give tech advice, do an assessment of building the app, map that over, help live.
• Typical task breakdown and operating rhythm - 10% - Meetings 15% - Research 75% - Task & engagement
Candidate Requirements
• Years of Experience Required - 5
• Degrees or certifications required - Azure 900 Certification (going for L300-400 technical depth on Azure, ideally with data skillset) • Disqualifiers - If more enterprise than cloud Azure data skills.
• Best vs. Average - Data engineering, data science, AI, any background in start ups.
• Performance Indicators - Quality of work
Compensation: 42-47.10 Hourly W2 (Open to C2C)
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Customer Engineer jobs in , AZ, United States
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