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KLA
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, le
Job Source: KLAInficon Inc.
, AZ, United States
** Customer Support Engineer** **Job Category****:** Sales **Requisition Number****:** APPLI002153 Showing 1 location **Job Details** **Description** INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and
Job Source: Inficon Inc.KLA
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, leve
Job Source: KLAKLA Corporation
Phoenix, AZ, United States
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-AZ-Phoenix-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, le
Job Source: KLA CorporationCSL Plasma
Tempe
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Job Source: CSL PlasmaCSL Behring LTD
Tempe, AZ, United States
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Job Source: CSL Behring LTDCSL Plasma
Tempe
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Job Source: CSL PlasmaCSL
Peoria, AZ, United States
Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis process. Job Description Main Responsibilities 1. Prepares the autopheresis machine for the pheresis process. 2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the pro
Job Source: CSL, AZ, United States
**Service - Customer Support Engineer** Location **AZ** Job Code **85** # of openings **1** **Job Functions**
The primary role of the CSE is to manage the needs of system issues of varying complexity, keeping a firm understanding of case creation and management throughout each customer support matter theyre involved in.
* Case creation and management with attention to expected service level objectives and timeframes.
* Read and interpret installation drawings and documentation (Signal flows, facilities diagrams, network schedules, inventory, etc.).
* Adhere to documents for best-known methods and best practices for configuring and commissioning equipment.
* Maintain and update any stored assets related to configuring systems, including IP address information per device, firmware, software, etc.
* Advanced configuration of network switches as needed (VLANS, Multicast, QoS, etc.).
* Remotely configure network devices and establish communication.
* Remotely troubleshoot and configure Dante audio subscriptions as needed.
* Work with manufacturers, on-site technicians, and occasionally customer contacts to troubleshoot equipment and process repairs.
* Remotely validate proper video and audio and control settings.
* Remotely test and troubleshoot system issues with customers or other on-site technical resources.
* Configure settings on all devices per project documentation.
* Correct audio DSP configurations and verify correct routing and signal flow as required by the system specifications.
* Deploy control system updates as required to resolve programming issues. Properly document revisions to code modified by yourself or others and ensure archival to past project records.
* Provide feedback to the engineering department on design methodology when field issues are discovered to promote continual improvement.
* Accurately track time to each project/case using provided web and mobile apps.
* Produce scope of work for remote site visits.
* Provide remote direction to L3 subcontractors and full-time employees.
* Participate in departmental group meetings.
* Some travel to local sites and remote sites may be required.
* Provide feedback to the executive team and department managers on improvements to quality and efficiency within our processes.
* Create technical documentation for customer and L3AV support staff use.
* Provide customer training as needed.
* Assist L3AV shop and programming staff with staging and on-site programming deployments.
* Assist with programming and design updates for L3AV systems.
* Conduct product testing as directed by Software Engineering Manager and VP of Engineering or Process Development staff.
* Assist as needed with the final check-out of installed systems, including creating and maintaining a formal closeout functional test plan.
* Effective interaction between department teams and with customers. This role requires communication between multiple team members to understand the scope of the system operation.
* Attention to detail. Ability to bring systems back to 100% functionality or swiftly determine if onsite actions are required.
* Problem solving and troubleshooting skills. It is expected that the CSE can understand and correct system issues and provide solutions.
* IT network switch configuration and configuring IP settings on devices. Intermediate network troubleshooting.
* Proficient in working with the following software tools/products: Biamp, Netgear, Shure, QSC, Crestron, AMX, Extron, Polycom, Cisco, Zoom, Skype for Business.
* Proficient in Windows/Microsoft Office products.
* Demonstrate a willingness and passion for learning new techniques and procedures.
* Read and write at or above a college level.
* Read and understand technical documentation (equipment manuals, installation guides, written procedures, policies, etc.).
* Must possess a valid Drivers License and have a clean driving record.
* The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position.
* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
* This job description in no way states or implies that these are the only duties to be performed by this employee.
* Employee will be required to follow any other instructions and perform any other duties within reason requested by their supervisor.
* Conduct oneself when communicating with customers or on customer property with the utmost professionalism and demonstrate an awareness of the sensitive nature of that work environment.
* Positive and effective interaction with internal and external customers.
* This position is not meant to include installation tasks such as mounting displays, speakers, projectors, etc.
* Working with ladders or lifts may be required.
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Service - Customer Support Engineer jobs in , AZ, United States
ⓘ There was an unexpected error processing your request.
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