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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureAfterShip Ltd.
Austin, TX, United States
About Us AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website p
Job Source: AfterShip Ltd.Optimizely
Austin, TX, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Austin, US, 78705 Minneapolis, US, 55401 Nashua, US, 3063 At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digita
Job Source: OptimizelyShipwell
Austin, TX, United States
Job Description Job Description Customer Success Manager About Shipwell At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation mana
Job Source: ShipwellDeskpro Ltd
Austin, TX, United States
We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe yo
Job Source: Deskpro LtdElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekKuraray America, Inc.
Austin, TX, United States
ClearDATA is seeking a Customer Success Manager who has a passion for helping Healthcare customers stay secure and complaint in the public cloud. The Customer Success Manager (CSM) acts as a customer advocate within the organization and helps streamline the customer experience. CSMs oversee customer retention, help expand the customer relationsh
Job Source: Kuraray America, Inc.SADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAAustin, TX, United States
Imagine.io's mission is to make 3D simple for everyone. We believe that simplicity in 3D visualization is critical for creating engaging visual content at scale. To go beyond the traditional 2D-3D canvas and create contextual, photo-realistic, and interactive experiences with ease and simplicity will come from vision and creativity. We are working to scale our 3D technology with generative AI models and easy-to-adopt UX, so brands, retailers, and individuals are empowered to generate visual content using 3D.
Imagine.io is financially backed by top VC firms.
Our Product Video - https://www.youtube.com/watch?v=dI3M-Ayrk9g
To learn more, log onto our website https://imagine.io/
Designation: Customer Success Manager
Job Location: Austin, TX, USA
Job Type: Full-Time
Pay: 80,000 USD to 1,00,000 USD Base
Start Date: ASAP
Job Summary:
As a leader in the company, you will be responsible for executing a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements. An ideal candidate will have a track record of scaling teams and driving customer experience strategy while creating opportunities for upselling, referrals, and client engagement. To be successful in this role, you should have at least four years of client services experience that include leading and growing a team through establishing process, procedure, and KPIs. This is an excellent opportunity to join a successful company with a start-up vibe that has cutting-edge technology offerings and endless growth opportunities for hard-working and ambitious individuals.
What do we expect you to do?
Lead a growing, global customer service team
Adopt systems and procedures to ensure continuous improvement
Define and track performance metrics for customer success
Create internal systems and procedures to manage growth
Build and maintain strong, long-lasting client relationships
Contact clients on a regular basis to review business needs
Renew existing subscriptions
Identify opportunities to increase customer profitability
Work with sales team to deliver maximum customer retention and revenue
Upsell services to existing clients
Prepare reports on account status
Requirements
4+ years of client service experience required
2+ years of home furnishings or interior design industry experience is an added advantage
2+ years of management experience required
Experience growing and scaling a customer success team required
Experience building new operational processes required
Experience driving customer experience strategy development required
Benefits
Build products from scratch and be part of decision making with the TOP authorities
Freedom to explore and implement your own ideas
Our company culture is our top priority
Our hardworking team loves making a significant positive impact on our customers andhaving fun while doing it
Our core values include taking ownership "own it", keep growing, learning and evolving,work-life balance, and always helping and elevating others
Family Culture
Learning & Growth Opportunities
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Email Alert for Customer Success Manager jobs in Austin, TX, United States
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