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Apiture
Austin, TX, United States
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit un
Job Source: ApitureDeskpro Ltd
Austin, TX, United States
We are looking for an exceptional person to join our team as a Customer Success Manager. Here at Deskpro, we make a helpdesk platform; i.e. we make the software (SaaS) that thousands of other companies use themselves to provide customer support to their users. Are you a high-achieving SDR or BDM and want to progress into a closing role? Or maybe yo
Job Source: Deskpro LtdSADA
Austin, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAElectroNeek
Austin, TX, United States
We are ElectroNeek ElectroNeek, Texas Austin-based, is at the forefront of low-code RPA (Robotic Process Automation), revolutionizing how businesses approach automation. Our core focus is on delivering comprehensive, business-oriented solutions with a strong emphasis on ROI calculation, process visualization, and seamless integration across various
Job Source: ElectroNeekworkday
Austin, TX, United States
About the Team Come join our team and experience Workday! As a Workday Customer Success Manager, you'll play a pivotal role in ensuring our customers realize maximum value from their Workday investments through comprehensive adoption and value engagements. We prioritize delivering exceptional experiences that support our customers throughout their
Job Source: workdayAlarm.com
Austin, TX, United States
At Noonlight, an Alarm.com company, our mission is to protect and comfort people so they can live freely. What began as an app focused on helping people walk safely from point A to point B, is now a suite of emergency response APIs backing some of the smartest home, health, and lifestyle products in the IoT market. We are looking for a Customer Su
Job Source: Alarm.comOptimizely
Austin, TX, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Austin, US, 78705 Minneapolis, US, 55401 Nashua, US, 3063 At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digita
Job Source: OptimizelyWorkday
Austin, TX, United States
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of put
Job Source: WorkdayAustin, TX, United States
About Us
AfterShip is an automation platform that empowers eCommerce retailers to create and manage the world's best online shopping experiences. Powering the tracking of over 4.4billion order shipments for 14,000 eCommerce retailers like Amazon, Harry's and Kylie Cosmetics, AfterShip is the one-stop shop for eCommerce tools that support website pop-ups, advanced email flows, page building, shipment visibility, branded shipment tracking, proactive email and SMS notifications, returns, and exchanges.
Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021.
At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a company with over 10 years under our belt and 450 AfterShippers across our 8 global offices, we embrace a dynamic and agile approach to our work.
We operate with a flat team structure, where you will have opportunities to contribute your ideas and take ownership over your work to create meaningful impact for the business and the customers we serve. If you're looking for a vehicle to achieve your professional goals and work alongside fantastic teams, we invite you to join us.
Your Mission:
We succeed when our customers succeed. Customer Success is not only a critical function at AfterShip, but a core value of the organization. As a Customer Success Manager, you’ll be the go-to individual for our Enterprise customers to ensure there’s nothing standing in the way of harnessing the full power of AfterShip’s solutions.
Your attention to detail focuses on the customer needs in order to drive rapid customer onboarding and success. You will apply your passion for eCommerce and product expertise to ensure technical fit and seamless execution of our products. This will ultimately improve renewals and overall success while helping to collect customer testimonials, stories, and feedback.
This is a high-impact position within the growing Customer Success team. You will have the opportunities to create meaningful impact within our organization and, most importantly, for your customers’ businesses.
Responsibilities:
Drive NA customers to achieve success according to company goals
Lead team to be the client’s trusted advisor to ensure they get the correct value out of AfterShip.
Help to build a strong customer success team and help team members to grow continuously
Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.
Be responsible for Dollar Retention Rate and Customer Retention Rate.
Requirements:
3+ years experience in a customer-facing, technical roles in either SaaS, ecommerce, or marketing automation technology
You have strong customer-facing written and verbal communications skills and radiate enthusiasm, poise, confidence, and professionalism
Ability to coach team members to understand and explain technical solutions in layman’s term to client (experience with the following is a plus: eCommerce platforms, order management systems, inventory management, WMS, TMS, supply chain, logistics)
Why You Should Join Us:
We are super proud of our diverse and geeky culture, started by our software engineer turned CEO and cultivated by a group of amazing people from all over the world. You'll be part of a solutions-oriented team that puts egos aside to achieve new milestones and tackle challenges together.
We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
We have great ambition to make buying and selling easier for everyone in this world -- one of the most exciting spaces for a technology start-up to be in. There is virtually no ceiling for either what you will be doing or learning here, and we want to support you to grow exponentially, along with the company.
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Email Alert for Customer Success Manager jobs in Austin, TX, United States
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