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Wiliot
Dallas, TX, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotApixio
Dallas, TX, United States
Who We Are At the intersection of health plans and providers, Apixio and ClaimLogiq are creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models.The combination brings together healthcare expertise, AI/machine lear
Job Source: ApixioSADA
Dallas, TX, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAKuraray America , Inc.
Dallas, TX, United States
How would you foster strong and trustworthy relationships with our valued customers to drive sustained growth? Keepit is looking for a Customer Success Manager to join our Customer Success team in Dallas, US. We are growing fast as a company, and we are set on using our momentum to bring our SaaS cloud-based backup services to a global audience. W
Job Source: Kuraray America , Inc.Canary Technologies
Dallas, TX, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies
Job Source: Canary TechnologiesJobTread Software
Dallas, TX, United States
JobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction manag
Job Source: JobTread SoftwareMongoDB
Dallas, TX, United States
The worldwide data management software market is massive (According to IDC, the data management software market is forecast to be $94 billion in 2023 growing to approximately $153 billion in 2027, representing a 13% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people us
Job Source: MongoDBBurroughs
Dallas, TX, United States
Description Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: BurroughsDallas, TX, United States
Schedule : Full-time, 5 days a week, Monday to Friday, 9:00 am - 6:00 pm
Location:
Must be located in Dallas within commuting distance to our office
Company Overview:
Craftable is a restaurant management platform founded in 2015 by Silicon Valley tech experts partnered with hospitality industry veterans. Our goal is to united businesses with our best-in-class technology that is designed to save time and money. We collaborate with restauranteurs, operators, and accountants to reduce labor costs, increase efficiency, and drive profit for restaurants, bars and hotels. Our platform is built to accommodate operators from independent restauranteurs to regional and national chains.
Job Overview:
At Craftable, we create best-in-class technology for world-renowned bars and restaurants. We started in Silicon Valley and have brought the best to Texas for a warm southern twist!
We are looking for hospitality gurus with a penchant for technology who are ready to share their knowledge and take their career to the next level at an exciting tech startup. Our fun and challenging culture will encourage you to think creatively, solve problems, and take initiative. If you have the skills we need and could be the peanut butter to our jelly, then we want to meet you!
Your Day as a Craftables Customer Success Manager:
You will be responsible for offering new and existing Craftable customers with a high-touch customer experience, driving adoption and showing the value of the Craftable product by understanding the customers needs and implementing a plan to ensure customers achieve their goals. You will work collaboratively with other members of our Customer Success team to continue building informational documents and internal training materials, as well as working cross department with Sales, Product, Development and QA.
Your Role in Action:
Deliver an exceptional customer experience
Develop and nurture a strong strategic advisor relationship with customers
Work with accounts to define goals and measure impact while expanding usage and product adoption to drive ROI
Anticipate at-risk renewals or churns and collaborate to devise corrective action plans.
Advocate for customers internally as you work cross-functionally with Sales, Development, and QA teams
Provide customized communication and training content for each customer, pushing a train the trainer method to help scale
Identify expansion opportunities and partner with Account Managers to successfully seize these opportunities
Monitor and achieve personal and group KPIs on ARR, NRR and other SaaS metrics
What You Bring to the Table:
Mastery in providing unquestionably amazing service to your accounts
The ability to drive change
Project management experience
Top-shelf problem solving skills
Strong presentation, meeting facilitation, organizational and written communication skills
4+ years experience in hospitality management and/or hospitality technology
A solid understanding of hospitality metrics and operations
Exceptional communications skills
Experience in hospitality industry required
Compensation & Benefits
Medical, dental, and vision insurance for you and your family
Generous vacation, sick, bereavement, parental and reproductive loss leave
Competitive salary
401(k) plan
National holidays
Vibrant company culture with frequent team building events
Fast paced learning environment with significant availability for new opportunities to grow
Bring us your fondness for food service, your commitment to cocktails, and your penchant for problem-solving and help smooth the icing for everyone in the industry by applying now!
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Email Alert for Customer Success Manager jobs in Dallas, TX, United States
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