Northeast Operations Manager

Hartford, CT, United States

SUMMARY/OBJECTIVE:

The Operations Manager (OM) is responsible for overseeing the day-to-day operations associated with the contracts United Utility Power Services (UUPS) has with various clients in the Northeast. The OM ensures client satisfaction with UUPS deliverables and overall performance and must continuously work to organically grow opportunities with existing clients while looking for opportunities to expand into serving new clients. The OM works closely with the local UUPS Team in Glastonbury CT and reports to the Northeast Director of UUPS. The OM oversees the daily performance of UU personnel and interfaces with client management. The OM also interfaces with other UUPS business units as necessary to accomplish overall goals. The OM works closely with clients to ensure all UUPS contracts meet performance expectations.

OM Responsibilities include:

Meet regularly with clients in a face-to-face setting to receive feedback and facilitate

communications on Team performance.

Meet with UUPS personnel as needed to ensure concerns are understood and addressed in a

timely manner.

Assist with change management regarding implementation of process refinements driven by

client needs to affected UUPS personnel.

Removal of barriers and implementation of solutions as agreed to with client and UUPS

management.

Assist with planning and executing all-hands meetings.

Perform incident investigations and analyses as needed, across the Northeast.

Provide weekly updates to the respective UUPS senior level manager.

For contracts that involve field work, perform work observations on a regular basis and

document in the UUPS work observation platform.

Interface with client Emergency Preparedness Teams as needed for storm restoration support.

This includes before, during and post-storm.

Assist with implementation of corrective actions based on lessons learned from day-to-day and

storm activities.

Interface with client Contracts and Purchasing Teams to ensure POs are updated as needed.

Work with UUPS Fleet personnel to swap out vehicles as needed.

Assist with interviewing candidates for hire.

Assist with contract development and negotiations as needed.

Perform annual performance appraisals of UUPS personnel.

Collaborate with UUPS senior level manager to administer progressive discipline as needed.

Assist with timesheet and invoice review as needed.

Project costs are monitored and contained such that revenue projections are maintained.

Participate in budget development, performance analysis, and forecasting for these contracts.

ESSENTIAL FUNCTIONS:

Ensures UUPS personnel are compliant with Federal, State, Local and Eversource and UUPS

environmental and safety programs, policies, rules, and regulations.

Ensures UUPS personnel are compliant with client and UUPS standards and procedures.

Ensures client and UUPS management is notified immediately of any deviations in safety compliance or environmental compliance.

Attend, participate in, and/or lead meetings, as necessary.

Focus on delivery of exceptional services to our clients and proactively tweak processes as needed to achieve this.

Always interact with an engaging, energetic, and positive style.

TECHNICAL KNOWLEDGE / SKILL:

Knowledge of applicable safety regulations and codes along with construction standards and

regulations.

Working knowledge of construction methods and procedures.

Knowledge of energy delivery power systems.

The ability to learn and utilize available information technologies.

EDUCATION:

Bachelor’s degree in Engineering, Construction Management, related degree, or equivalent

experience.

EXPERIENCE:

At least 5 years in Transmission, Distribution, or Substation design and/or construction experience.

Candidates must have supervisory/management experience along with direct client interface

experience.

LICENSES & CERTIFICATIONS:

• Valid Motor Vehicle Operator’s License is required

WORKING CONDITIONS:

• Must be available to work emergency restoration assignment as required.

• Must be available to travel around the Northeast region, as necessary.

• Must be able to enter ROW and other job sites that are in remote areas with uneven terrain.

LEADERSHIP BEHAVIORS/COMPETENCIES:

• Understand client and UUPS business plans and how the OM role connects to both.

• Identify problems and issues and take responsibility for driving resolution.

• Set high standards for self and the UUPS Team, delivering high quality performance at all times.

• Raise ideas for improvement.

• Strive to be an excellent communicator.

Build Trusting Relationships

Follow through on commitments made to clients, the UUPS Team, and UUPS management.

Address difficult or controversial issues and encourage others to do the same.

Have open honest dialogue with others.

Management Skills

Must demonstrate past and continued ability to analyze and solve complex process problems.

Must be able to take performance feedback without getting defensive and owning the corrections needed.

Manage and Develop People

Set performance goals that align with client and UUPS goals.

Seek opportunities to develop skills and gain knowledge through on-the-job opportunities.

Create a Diverse, Inclusive Workforce

Incorporate the diverse ideas and perspectives of the UUPS Team and Eversource and UUPS Management in your work.

Client Focus

Deliver superior service to clients and the UUPS Team in a reliable, attentive, courteous, quality,

proactive and timely manner.

PAY & BENEFITS:

This is an exempt position with salary starting at $140,000 and is negotiable depending on candidate’s

experience and qualifications. Must furnish at least three management references based on

performance in the last five years.

Bonus paid for exceptional overtime situations, such as extended storm recovery operations.

Vehicle stipend

Cell phone stipend

Health and dental plan

401 k option – 4.5% employer match up to 6% of contributions

LOCATION:

Based near Hartford, CT

Accessibility: If you need an accommodation as part of the employment process, please contact Human Resources at

Phone: 704-887-4925

Email: [email protected]

Equal Opportunity Employer is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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