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Oracle
Washington, DC, United States
Job Description Customer Success Manager Location: United States No visa sponsorship is available for this position. The objective of the Customer Success Manager is to maximize customer retention through solution management and drive SaaS revenue expansion by guiding customers through product adoption. The Customer Success Manager works at a s
Job Source: OracleGoodshuffle Pro
Washington, DC, United States
About the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places
Job Source: Goodshuffle ProPalo Alto Networks
Reston, VA, United States
Palo Alto Networksis the fastest-growing security company in history. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you! Palo Alto Networks (Evident Team) is looking for a dedicated and h
Job Source: Palo Alto NetworksQuorum
Washington, DC, United States
Based in Washington, D.C., Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associations, and governmental end-markets. Quorum allows users to manage stakeholder engagement, launch grassroots advocacy campaig
Job Source: QuorumHP
Washington, DC, United States
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resou
Job Source: HPDanaher Corporation
Washington, DC, United States
Danaher Corporation Customer Success Manager in Washington DC , District Of Columbia Integrated DNA Technologies (IDT) is the leading manufacturer of custom oligonucleotides and proprietary technologies for genomics applications. Our work is complex and cutting-edge, and our team members are curious, creative thinkers who understand tha
Job Source: Danaher CorporationBAYADA Home Health Care
Gaithersburg, MD, United States
BAYADA Home Health Care has an immediate opening for a **Customer Success Manager** in our **Gaithersburg, MD Home Health Office** . If you are looking for an exciting career opportunity in a growing industry, this role could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compass
Job Source: BAYADA Home Health CareFranklin Covey
Washington, DC, United States
“We enable greatness in people and organizations everywhere. ” FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates
Job Source: Franklin CoveyHerndon, VA, United States
About us: Vbrick's mission is to simplify the complexity of creating, managing and delivering video for use within the enterprise helping organizations unleash the power of video. Customers use Vbrick to seamlessly embed video communications within their core business applications including corporate communications, live executive broadcasts, sales and employee onboarding, product training and knowledge transfer, distance learning and marketing. With more than a thousand customers in over 100 countries, Vbrick is a leading provider of enterprise video platforms. About the job: Do you have a sharp analytical mind, a passion for solving difficult customer technical issues and a strong commitment to extraordinary customer success? If so, we want to talk to you! This position can be located in Herndon, VA or remotely. The Customer Success Manager will support the post-sales customer lifecycle as it relates to customer adoption, customer retention, renewals and the prevention of churn and expansion. The CSM will build relationships with all relevant stakeholders as trusted advisor. The CSM must have a strong understanding of our customers' business objectives and the ability to identify and articulate how our solution supports achievement of the customers' strategic business goals. This role is responsible for understanding the 'health' of our customers, ensuring they grow into Vbrick advocates. What you'll do: Responsible for managing customer relationships on a regular basis to understand their desired outcomes and success gaps, and align them with the necessary resources to achieve them. Responsible for up-sell and renewals Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure renewals, and create new revenue opportunities Understand and interpret clients' technical requirements and offer appropriate solutions, based on best practices, while offering guidance and recommendations for optimal health and performance of Vbrick system Build strong cross-functional working relationships with Product, Sales, Technical Support and Engineering teams to deliver successful solutions and services Providing ongoing technical account management, using escalation management on critical cases as needed, while providing regular status updates to the client Responsible for tracking contract renewals Coordinate communications with required stakeholders on high priority issues and crucial support cases Understand and explain how features and functionality within the VBrick platform relate to customer needs Devise engagement plans that consider customer business goals and map software capabilities to achieve these goals Work collaboratively with the Marketing team to build Customer testimonials and referrals What you'll bring: 3+ years Post Sales Customer Facing experience Customer Success / Technical Account Management/Sales Engineer Experience supporting enterprise or SaaS-based service platforms A proven track record of customer retention and growth through strong customer service Has strong business savvy with consultative, problem solving, and issue resolution skills Experience in Media/Content Management, Streaming technologies a plus Strong analytical skills. Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules Bachelor's Degree in Computer Science, or related discipline required, or equivalent work experience Excellent interpersonal and presentation skills Excellent written and verbal communication skills Strong team player as well as a proactive individual contributor Travel up to 25%- Post COVID A little about us: Fast paced, high energy and collaborative environment Flexible hours and 4 weeks of PTO to enjoy life! Compe itive compensation, stock options and generous benefits Vbrick is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://www.applicantpro.com/j/1771690-45353
Email Alert for Customer Success Manager jobs in Herndon, VA, United States
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