Hospitality Associate

St Helena, CA, United States

Job Type

Full-time

Description

About the Company:

The Family of Silver Oak is a wine company dedicated to creating joyful, meaningful, and memorable moments for our customers. Silver Oak began over a handshake between two friends with a bold vision: to focus on one varietal of wine, Cabernet Sauvignon, aged exclusively in American oak and worthy of cellaring for decades to come. Founded in 1972 by Ray Twomey Duncan and Justin Meyer, today, Silver Oak has become a Family of brands which include: Silver Oak, Twomey, OVID and Timeless.

OVID Napa Valley is a singular, dynamic and continuous experiment in terroir, nestled at an elevation of 1,349 feet on a secluded mountaintop in the western reaches of Pritchard Hill. Here, iron-rich volcanic soils, abundant sunshine and chaparral flora alchemize to reveal focused, long-lived wines that celebrate their source. In 2017, OVID founders Mark Nelson and Dana Johnson began planning the winery's next chapter together with Silver Oak proprietor David Duncan. Since then, we have worked to preserve the ethos of OVID, while also sharing resources from the Duncan family of wine brands, which share a deep commitment to sustainability, technology and quality.

"We have yet to make our best bottle of wine." This philosophy of constant improvement applies to everyone and everything we do, from grape to glass. We live and breathe a company culture focused on a healthy work-life balance, positive thinking, collaboration, going above and beyond, education, safety and a sense of curiosity.

We are focused on sustainability efforts and taking care of our employees. We have received recognition for having the best benefits in the industry, which includes a very rich medical plan, dental, vision, life and disability insurance, EAP, Flexible Spending Accounts and generous 401(k) plan. We also have paid time off programs, including vacation, sick, a Day to Volunteer and sabbaticals. We have fun at work through our wellness challenges, social gatherings and company trips.

About the Opportunity:

We are currently looking for a regular Full-Time Hospitality Associate to join our team.

This position will work on-site at our OVID Napa Valley location in St. Helena, CA. This position will work a regular schedule of Tuesday-Saturday. This position is hourly, non-exempt and reports to the Hospitality Manager. Salary Range: $23.96 - $29.95/hour.

KEY RESPONSIBILITIES:

Hospitality

Conduct tour and tasting experiences that are thoughtful, engaging, delightful and profitable.

Convey an atmosphere of elegant accommodation while managing the group of guests. i.e.: graciously keeping the experience on schedule, responsible wine consumption and welcoming late comers.

Stock wine for tasting and organizing the respective hosts of each day's Tour and Tasting appointments.

Set up/break down for tastings.

Assist with all hospitality activities including tastings, special events and off-site pourings.

Respond to email and phone inquiries regarding tour and tasting appointments employing specific OVID verbiage and templates with consistent professional and courteous communication.

Continue client engagement between in person visits via phone and email to create meaningful and lasting relationships.

Communicate any problems or issues that occur during Tour and Tasting experiences to the Hospitality Manager.

Additional Duties Open the winery and lock up the entire facility location.

Assist with order entry, fulfillment and inventory.

Skillfully maintain accurate database and customer notes.

Focused outreach to OVID mailing list, concierges, and industry network as assigned.

Engagement in team and facility meetings including sharing of customer highlights, colleague recognition, progress on tasks/projects, and opportunities for improvement.

Other responsibilities as assigned, including administrative support.

Requirements

QUALIFICATIONS: 2-3 years successful experience in a similar role or like customer service/hospitality position.

Experience with highly allocated wine or luxury brands is preferred.

Excellent guest service skills and gracious dealings with affluent customer base.

Must be able to work a Tuesday-Saturday schedule.

Demonstrate initiative in analyzing and solving issues in an elegant, timely and effective manner.

Excellent written, oral and interpersonal communication skills.

Superb and relatable presentation skills.

Energetic, hardworking and committed individual who works well within, and compliments, a small staff of coworkers.

Ability to manage priorities and workflow.

Ability to maintain a professional appearance and demeaner, according to company policy.

Computer literacy required. Intermediate Experience with MS Office Suite. Experience with online database and proprietary software preferred.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Ability to understand and follow written and verbal instructions.

Required to work on weekends and holidays.

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following: Ability to stand or walk for long periods of time.

Must be able to lift 40 lbs.

Coordinate multiple tasks simultaneously.

WORK ENVIRONMENT: Fast paced, busy, noisy and distractive open office/kitchen/dining atmosphere.

Work is occasionally performed in a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes.

Work is occasionally performed outdoors.

The above reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Salary Description

$23.96 - $29.95/hour plus benefits.