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Imprivata
Waltham, MA, United States
Description Come join a winning team! Here at Imprivata, you’ll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in com
Job Source: ImprivataCoretelligent
Boston, MA, United States
Description **Candidate must be located in or near Boston ** Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology,
Job Source: CoretelligentThermo Fisher Scientific
Watertown, MA, United States
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Description Corporate Infrastructure and Security Site Support Qualifications Bachelor’s Degree preferred. Combination of experience and education considered ITIL certification preferred Roles & Responsibilities Provide in-house support for End User
Job Source: Thermo Fisher ScientificThermo Fisher Scientific
Waltham, MA, United States
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Description Corporate Infrastructure and Security Site Support Qualifications Bachelor’s Degree preferred. Combination of experience and education considered ITIL certification preferred Roles & Responsibilities Provide in-house support for End User
Job Source: Thermo Fisher ScientificConfluent
Boston, MA, United States
With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and
Job Source: ConfluentAnsys
Waltham, MA, United States
Requisition #: 14192 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the
Job Source: AnsysPenn Foster
Beverly, MA, United States
Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organiz
Job Source: Penn FosterBerklee College of Music
Boston, MA, United States
Job Description: Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier 1 troubleshooting and first call resolution. DUTIES AND RESPONSIBILITIE
Job Source: Berklee College of MusicBoston, MA, United States
21st Century Software is an international software development company located in Boston.
We develop and maintain Mainframe-based software products, partnering with leaders in the Z industry, to service our global customer network. We provide innovative, modern solutions aimed at growing and revitalizing the Z platform.
Job Description:
As a Technical Support Engineer at 21st Century Software, you will play a crucial role in ensuring the satisfaction of our global customer base. We are seeking a self-motivated and skilled individual with a passion for problem-solving and customer service.
Responsibilities
• Accurately assess customer needs, set, and meet expectations.
• Provide ongoing technical support and guidance to customers using defined support guidelines.
• Perform problem verification by confirming a customer’s environment, error messages, and symptoms of a problem.
• Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools.
• Research knowledge base and documentation for reoccurring known issues.
• Address and manage critical situations (Severity 1) as an escalation expert for assigned product.
• Maintain case tracking details for similar/future problem resolution.
• Provide status updates to management of ongoing high-risk cases.
• Ongoing self-directed learning to expand expertise of the existing product line.
• Work effectively across multiple teams to research and resolve product or customer issues.
• Some after-hours, weekends and on-call responsibilities may be required.
Qualifications and Education Requirements:
• Previous Technical Support experience required.
• Understanding of z/OS systems required.
• Understanding of IBM utilities, such as SMP/E and installation methodologies.
• Understanding of Microsoft office product suite.
• Strong planning and organizational skills.
• Strong interpersonal and communication skills.
• Strong customer service focus.
• Strong analysis, problem determination and resolution skills.
• Strong ability to clearly communicate technical information to all audiences.
Preferred Skills
• Understanding of JCL, SQL, REXX, SMF and/or SAS.
• Systems experience in an IBM Z environment preferred.
• Prior knowledge of IBM Z Performance and Capacity Analytics (IZPCA) desired
• Prior knowledge of Cognos desired
Join our team at 21st Century Software and be part of a dynamic work environment where your skills and passion for technology are valued and encouraged. Grow with us as we continue to make a significant impact in the software development industry.
Email Alert for Support Engineer II jobs in Boston, MA, United States
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