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Thermo Fisher Scientific
Waltham, MA, United States
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Position Description Corporate Infrastructure and Security Site Support Qualifications Bachelor’s Degree preferred. Combination of experience and education considered ITIL certification preferred Roles & Responsibilities Provide in-house support for End User
Job Source: Thermo Fisher ScientificBoston University
Boston, MA, United States
Job Description Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Eng
Job Source: Boston UniversityBoston University
Boston, MA, United States
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityBoston University
Boston
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityBoston University
Boston, MA, United States
Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer II. This po
Job Source: Boston UniversityeTeam
Quincy, MA, United States
Researches, designs, develops operates, and maintains support services for existing and new business applications and/or information systems solutions through the integration of technical and business requirements per standard company IT process methodology (such as ITIL and ITSM). Includes identification, development, and prioritization of support
Job Source: eTeamBlack Kite Group
Boston, MA, United States
**Information Technology Support Specialist** Boston, MA **Job Description:** Support Specialists primary role is providing technical software, hardware, telephone, printer, and audio-video conferencing problem resolution to firm employees or guests of the firm by performing problem diagnosis and providing timely solutions to the end-users, clearly
Job Source: Black Kite GroupThe Phoenix Group
Boston, MA, United States
IT Support Specialist The firm is committed to excellence in service and seeks a skilled Support Specialist (Specialist) with superior problem-solving skills and a passion for ensuring customer delight. Under the direction of the Support Desk Supervisor, the Specialist will provide Help Desk & 1st level technical support and problem resolution for
Job Source: The Phoenix GroupWatertown, MA, United States
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Description
Corporate Infrastructure and Security Site Support
Qualifications
Bachelor’s Degree preferred. Combination of experience and education considered
ITIL certification preferred
Roles & Responsibilities
Provide in-house support for End Users
IMAC Support
Able to perform the following without direct involvement from manager, senior team member, or lead
Provide resolutions for users for Corporate applications and hardware
Support resolutions for business group applications
Incident and Request Queue management - Ticket creation/Categorization/Prioritization
Partnering to direct customers to respective Support Group
Minimum Requirements
3 – 5 years’ experience in Desktop support.
Understanding of client/server networks, protocols, common Internet services, Active Directory
Confirmed problem solving abilities
Desired Skills
Good interpersonal skills, written and verbal communication and customer management experience
Work experience interacting with colleagues globally
Knowledge on operations/service delivery
Strong analytical orientation, as well as creative problem-solving skills, to be able to evaluate problems and concepts from different perspectives; use data to identify key issues/opportunities and arrive at sound and logical solutions that improve employee experience
Good understanding of Computers and Trouble shooting skills required.
Ability to work in a team and provide input to solution
Communicate efficiently with vendors and escort them around a facility and engage the vendor regarding the purpose of their visit.
Work with functional support teams to assist customers and drive speedy resolutions.
Required & Technical Skills
Ability to tackle, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security
Ability to follow, update, and edit KB articles to fix, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, servers, and business applications.
Ability to provide "smart-hands" support in computer rooms, IDF’s, MDF’s on physical equipment such as servers, switches, routers, printers.
PC / Laptop installation, configuration(imaging) and problem resolution
IMAC Request fulfilment
Printer/Scanners installation coordination, and vendor interaction
Phone & Mobile devices installation configuration and break fix.
Level 2/3 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)
Snow queue management (review queue, self-assignment of tickets, assign tickets, ticket closures)
Mounting & Un-mounting Hardware’s in data center (Switch, Routers, Servers, etc..)
Maintain IDF/MDF daily health checks and maintaining data center health check list register
Ability to manage multiple assignments, has good judgment, and prioritizes projects and time optimally
Ability to identify new tasks that need to be performed for support or operations and work with management for execution
Software installation at PC level and Server level
Read, Write and Speak local language.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Email Alert for IT Site Support Engineer II jobs in Watertown, MA, United States
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