Vice President, Strategic Accounts
Chicago, IL, United States
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Derse is a complete face-to-face marketing agency and exhibit builder. We bring a smarter approach to building client sales while managing their trade show, marketing environments and event programs. Our teams are made up of smart and forward-thinking people who bring experiential marketing solutions to life!
We believe in committing to a long-term investment in your career with a total rewards package including:
Competitive pay and comprehensive benefits package
A bright and energetic culture where your ideas are valued
75-years of financial stability
Derse employs over 500 people in marketing, program management, creative & skilled production, and corporate support. Locations include Milwaukee, Chicago, Las Vegas, Dallas and Pittsburgh. Visit our website derse.com to learn more!
As the Vice President of Strategic Accounts, you'll oversee a team focused in attracting and retaining new business for Derse through leadership and development, client opportunities as well as client retention and growth efforts. The Tradeshow Industry is ever evolving and fast-paced, so having an analytical and results driven mindset is crucial in this position. Read through and apply if this sounds like the opportunity for you !
Vice President, Strategic Accounts Responsibilities
Manage a team of Account Executives, Account Directors, and respective support staff to ensure best practices in account management including client communication, implementation of organizational tools, accurate and timely direction to support resources, onsite execution and invoicing
Lead the account management training for all new account team members and documenting/communicating progress to Corporate Sales
Authorship of annual reviews for account team members in collaboration with leadership.
Outline career growth plans for all account team members including goal setting, progress monitoring and action plan development while identifying future account team leads.
Review and approve all current client opportunities to ensure accurate budget, detailed project scope including aesthetic/functional requirements, clear direction to supporting resources and facilitate system approval. Collaborate with supporting resources to determine prioritization and resolve conflict in resource allocation
Ensure accurate documentation of change orders and timely client approval as necessary
Cross references annual sales forecasting tool and production report to proactively initiate projects
Review and approve all current client proposals for production and service projects in collaboration with divisional leadership.
Attends all key milestone meetings (Design, estimating, detailing, production, invoicing)
Partnering with Account leads to resolve conflict in missed expectations in communication, response time, accuracy, quality or other levels of service
Collaborate with Corporate Sales to facilitate the Annual Client Survey process
Facilitate the Annual Client Review process including presenting year in review analysis of client financial trends, performance to SLAs, addressing program challenges, and identifying areas of program improvement with a documented action plan
Provide clients with relevant industry education including trends and innovation in design, engagement, technology, and other thought leadership opportunities
Collaborate with Corporate Sales on competitive RFPs to defend client business
Ensure clients maintain an awareness of Derse’s full capabilities in support services (strategic, measurement, portables, event support, marketing environments)
Collaborate with account leads to identify additional client growth opportunities and develop/execute respective action plans
Lead the client transition process including communication with incumbent, organization of client documents, facilitate the property inbounding process and leading internal and external status meetings
Requirements Vice President, Strategic Accounts Requirements & Qualifications
Bachelor’s degree in Marketing or related field with minimum 7 years of direct management experience required.
Account management and/or sales experience supporting trade shows & event programs required.
This position must reside within the Midwest region.
Ability to travel as needed for client obligations.
Highly organized, flexible, and ability to work necessary hours in a fast-paced, deadline driven environment.
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