Information Technology - Systems Analyst / Architect - /Technical Operations
Boston, MA, United States
Job Description: As a Technical Operations team member, you will be part of a global team providing second and third level support for the GlobalLink applications. You will be involved in projects which will optimize the current services as well as work on building the next generation infrastructure to support new initiatives.
Successful candidates will have a broad knowledge across multiple areas of information technology with the ability to quickly diagnose and remediate service issues. We are looking for innovative and enthusiastic candidates who are self-motivated and able to drive projects from beginning to end.
Responsibilities:
•Provide second and third level support for the GlobalLink applications suite.
•Quickly diagnose and resolve issues across multiple functional areas (server, network, storage, etc).
•Execute Change Management tasks in Production, UAT and Development environments.
•Contribute towards on-going migration tasks in the areas of Maintainability, Performance, and High Availability.
•Monitor system performance and make recommendations on how to improve performance.
•Must work closely with Engineering and Development teams in order to deliver a highly available and resilient system.
•Participate in on-call rotation and perform weekend maintenance tasks.
Experience/Skills Required: Total 15+ years of IT experience:
•10+ years of experience in any scripting language (Perl, Python, BASH).
•Strong familiarity with web servers and their inner workings (specifically Apache) and development of CGI scripts.
•Experience supporting a production application.
•Linux system administration knowledge (preferable Red Hat or CentOS).
•Basic knowledge of networking and troubleshooting network components. (TCP, UDP, Load Balancing, NAT, FW, etc.)
•Strong troubleshooting skills (ability to detect, isolate, and resolve issues anywhere from the kernel up to the application and network layers)
•Working knowledge of cloud is must, with good experience with automation. AWS is preferred.
Additional Skills:
•Knowledge of other Artifactory management tools like JFrog, Nexus
•Knowledge of any CI/CD tools.
•Knowledge of DevOps tools like Jenkins, Ansible, Artifactory, Docker and Kubernetes.
•Infrastructure deployment via terraform.
•Experience with running and troubleshooting Java applications.
Answers to the questions:
•What are the top 3 must-haves you will be looking for in the resumes/interviews for this role? What type of software skills is an absolute must have?
Answer: Application Support on Linux Operating System, DEVOPS Expertise, System Administration Skills
•What are the top 3 "nice to have" that would separate a successful candidate from their competition?
Answer: Automation Experience, Networking Skills, Monitoring Set up
•What type of background would you like this person to have? How many years of experience are required?
Answer: 15 years +
•Is this role supporting a specific project or initiative, which project or initiative is this role supporting?
Answer: No specific project. This is for a support role
•What will the interview process look like (phone screen, face to face, meet with team, how many rounds, etc)? Is there a test in the interview the candidate should be prepared for?
•What are the working hours, time zone?
Answer: Pacific Time Zone
•What is the duration of this contract and is there a chance it will be extended?
Answer: Initially 12months with a possible 6months extension if approved
•What training will be provided for this contractor and what are first day expectations?
Answer: Candidate will be trained on the application and system inventory domain knowledge during the first 2 to 3 weeks. First Day expectations is to read and go through the documentation provided by the team
•What is the day to day of the person going to look like? Please be specific.
Answer: Support daily operational tasks coming to the team's queue. Support cross functional teams with issue troubleshooting and project level tasks. Supporting new initiatives like on-boarding applications to new platforms, setting up monitoring, designing system based on project needs
•Please provide specific days/times that you are available for interview scheduling purposes.
Answer: Tuesdays/Wednesdays/Thursdays between 11AM and 1.30PM US Eastern Time
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