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Manager of Social Services

Sunnyvale, CA, United States

For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect.

TITLE: Manager of Social Services

OFFICE LOCATION: Sunnyvale

SCHEDULE: Full Time

SHIFT: Days

The posted compensation range of $47.09 - $64.85/Hour is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law.

POSITION SUMMARY:

• Maintains a minimal patient caseload.

• Facilitates interdisciplinary communication and teamwork to identify and manage cases involving risk and/or complex psychosocial issues.

• Assures that the Social Services program meets quality, regulatory and budgetary goals.

• Provides personnel management for assigned social services staff, including hiring, orientation, evaluation, staff productivity monitoring, staffing levels and payroll authorization.

• Assures qualified preceptors are identified to mentor and train new staff.

• Provides or makes provision for clinical and organizational supervision to those providing medical social services, including MSW interns assigned to the social services program.

• Assures appropriate productivity levels for assigned staff within budgetary guidelines.

• Assures accurate and appropriate documentation that meets quality, regulatory, and reimbursement requirements.

• Coordinates with the Manager of Clinical Support Services to ensure Social Services collaborates effectively to provide quality patient care.

• Coordinates with the Director of Quality Improvement and Education to assure policiesand procedures are communicated and that staff are educated and informed, as required.

• Coordinates with education staff to assure provision of in-service programs for social services and spiritual care staff. Provides adequate opportunity for education and ensures that assigned staff meets in-service requirements.

• Coordinates with the Coordinator of Volunteer Services and/or Volunteer Department Managers to assure the effective utilization of volunteers.

• Interfaces with Human Resources, Administrative Services, and IT and Telecommunication Coordinators to resolve safety, facilities, supply, equipment and IS/telecommunications issues.

• Develops and maintains effective working relationships with social service agencies and other community providers.

• Manages eligibility of hospice, home health, and private duty services for patients who have inadequate insurance coverage and require financial assistance.

• Understands and supports Pathways Home Health and Hospice philosophy and principles and implements these in professional practices.

• Participates in quality improvement activities related to areas of practice as appropriate.

• Maintains current knowledge of regulations pertinent to the delivery of home health and hospice services and conducts department operations in a manner to be in compliance with such regulations.

• Performs other duties as assigned consistent with skills and training and the mission and goals of Pathways.

QUALIFICATIONS:

• Licensed Clinical Social Worker in the State of California.

• Master of Social Work degree from an accredited university.

• Minimum of three years within the last five years of field experience in Homecare/Hospice or related community-based health care setting.

• Minimum of one year experience in the provision of social work services to terminally ill patient’s preferred.

• Minimum of two years of supervisory/management experience.

• Current California driver’s license and automobile insurance.

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