Freelance IT Support Technician Wanted
Denver, CO, United States
Proactive Technology Management is seeking an experienced freelance IT professional who currently manages their own client base but is looking for the stability and benefits of a full-time position. This role offers the unique opportunity to bring your existing clients into a supportive and resource-rich environment while continuing to provide them with the personalized service they expect. The ideal candidate has broad IT knowledge and high accountability that keeps them driven towards success and personal growth. We offer a fairly defined, upward path with money and responsibility. Ideally this person is comfortable working closely with multiple clients both remotely and onsite in the Denver area.
Location:
We are looking for someone to work full time in the Denver area.
Proactive Technology Is Different:
Monthly check-ins and annual path planning
Defined path for career development and personal growth
Fun, team-based approach
Constantly learning new tech
We are Nuts about IT
The Position:
We are hiring an experienced technician entering at the Integrator level. This person would work a hybrid schedule, with most troubleshooting being handled remotely, as well as on-site visits as needed. Experience offering Tier 3-level support to current and past clients is preferred.
We understand the value of the relationships you have built with your clients. At Proactive Technology Management, you will have the support and resources to continue managing those relationships effectively while also enjoying the benefits and stability of a full-time role.
Why Join Us?
Stability and Benefits: Enjoy the security of a full-time position with a consistent salary and comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Professional Growth: Access to ongoing training and development opportunities to enhance your skills and advance your career.
Resource Support: Leverage our robust infrastructure and resources to better serve your clients and expand your service offerings.
Collaborative Environment: Work within a team of experienced professionals who are passionate about technology and customer service.
Requirements
This is a fast-paced and dynamic position requiring a strong grasp of the fundamentals of Networking, Office 365, Windows Desktops, Windows Servers, Active Directory, and Security . Troubleshooting, implementation, and installation are of the key areas of knowledge to be successful in this position.
Must Have:
Office 365 and Windows Server experience
Firewall troubleshooting experience (Sophos, Cisco, Sonicwall, Watchguard)
Network Setup (installing AP's, switches, and firewalls)
Knowledge of virtualization and networking
Above and beyond customer service
Good To Have:
Bachelor's degree
IT-related certifications
MSP Experience
Leadership Experience
Responsibilities:
Setting Up Customer Networks (cloud to keyboard)
Windows Server Installation
Configuration Maintenance
Ongoing Support (access points, firewalls, and switches)
Remote troubleshooting of client, as well as on-site when required
Monday - Friday schedule
One Saturday per month for the first 18 months
Benefits
Full Medical Benefits
3 Weeks Paid Vacation
Flexible, freelance-like hours
Quarterly Bonus and Reviews
Full Time
Dental & vision insurance
401(k) matching