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Graduate School USA
Washington, DC, United States
Customer Experience Operations Manager Graduate School USA The Customer Experience Operations Manager is responsible for the operations, processes and outcomes of the Customer Experience department that are cross-functional. In addition, this position oversees the staffing and technical support for virtual instructor-led training sessions, data and
Job Source: Graduate School USAFive Below
Dulles Town Center, VA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowFive Below Inc
Woodbridge, VA, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations Woodbridge, VA 22192 time type Full time posted on Posted 4 Days Ago job requisition id JR39499 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go
Job Source: Five Below IncAARP
Washington, DC, United States
Overview: AARP is the nations largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stabilit
Job Source: AARPClutch Co
Washington, DC, United States
**Customer Experience Manager** at Clutch.co Washington, District of Columbia, United States Who We Are Clutch is the leading ratings and reviews platform for IT, Marketing and Business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clut
Job Source: Clutch CoFive Below
Falls Church, VA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowFive Below
Fairfax, VA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowStream Realty
Washington, DC, United States
Company Description ABOUT STREAM REALTY PARTNERS Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial r
Job Source: Stream RealtyMcLean, VA, United States
Job DescriptionJob DescriptionOVERVIEW:GiGstreem is a US based national Internet Service Provider, serving Residential (Single Family, MDU) and Commercial (MTU) clients with technology solutions in markets across the country. As a part of our growth and expansion, GiGstreem is looking to hire a Field Technician. SUMMARY:
We’re looking for an entrepreneurial-minded Customer Experience Operations Manager who is passionate about problem-solving and building an exceptional customer experience. With a focus on data-driven decision-making, you'll play a crucial role in optimizing our support process and systems within the Customer Care and Field Operations domains. Working closely with our data team, you’ll identify bottlenecks and update our processes, so our customers receive the best experience when using our service. You’ll report directly to our Director of Growth and work closely with our Operations and Technology teams. If you’re looking to make an impact and enjoy a dynamic and fast-paced environment, this is the perfect opportunity for you.
ESSENTIAL DUTIES & RESPONSIBILITIES :
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Lead the strategic optimization of our Customer Care and Field Operations systems and processes to help us provide customers with a seamless support experience.
Collaborate closely with cross-functional teams, particularly our Care and Field teams, to define and implement strategic technology solutions.
Identify opportunities for automation and system enhancements to drive efficiency and scale operations effectively.
Analyze the customer experience and agent performance metrics to identify areas for improvement and implement solutions.
Develop and maintain documentation outlining process enhancements and updates.
REQUIRED QUALIFICATIONS :
A minimum of 3 years’ experience in customer support.
PREFERRED QUALIFICATIONS :
Strong organizational skills: The ability to manage multiple projects simultaneously and coordinate with cross-functional partners.
Excellent communication skills: You can articulate complex ideas clearly and effectively to individuals at all levels of an organization.
Ticketing System experience: You have previously used Ticketing systems like Zendesk or Zoho Desk (which we use) and have lots of ideas on how to improve their use.
Entrepreneurial problem-solving skills: You can identify and address complex business challenges tactically, as well as developing long-term solutions that scale.
Process mindset : You understand the importance of process (and its enforcement) in scaling an organization.
Bonus Telecom experience : We’ll teach you everything you need to know about the industry, but you’ll be a step ahead on the learning curve.
BENEFITS :
Health Insurance
Vision insurance
Dental insurance
Long Term Disability
Life Insurance
Paid Time Off
Monthly Cell Phone Reimbursement
SCHEDULE :
Full-time
Salary Range: $70,000 - $90,000
Location: Remote.
GiGstreem is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected] .
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Customer Experience Operations Manager jobs in McLean, VA, United States
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