Customer Experience Manager
Washington, DC, United States
Company Description
ABOUT STREAM REALTY PARTNERS
Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial real estate services organizations in the country. We've grown from our two original partners to 1,200+ talented individuals that come together to create our distinct culture, best summarized by our firm's core values: smart, honest, nice, and passionate.
IMMEDIATE IMPACT. MEANINGFUL CAREER.
At Stream, we know our success begins and ends with our people. It's the reason we work hard to attract and retain the best and brightest talent. From day one, you will be an integral member of our high-caliber, collaborative team. We will empower you to apply your energy, expertise, and creativity to meet our clients' needs while instilling you with unsurpassed market knowledge and development opportunities to succeed. When you join Stream, you won't simply start a new job-you will build a meaningful and impactful career.
Job Description
The Customer Experience Manager will provide first-class services and assist in the day-to-day building responsibilities including advocating for and engaging the property in community development activities, enhancing tenant relations through these activities, and providing hospitality-level customer service.
Qualifications
Bachelor's Degree or 3-5 years' experience in community management, hospitality, or event planning required.
Self-driven
Good organizational skills
Attention to detail
Strong written and verbal communication skills
Excellent customer service skills
Excellent problem solving abilities
Proficient with MS Excel and Word
Passionate and Enthusiastic
Management and Tenant relations experience a plus
ESSENTIAL FUNCTIONS:
Advocating/promoting the building
Administrative duties
Property scheduling and communication with tenants and vendors
Relationship building and establishment of community
RESPONSIBILITIES:
Create a welcoming and enjoyable environment for occupants and guests. Get to know tenants on a first name basis and create a personalized experience
Serve as primary liaison between the property, tenants, various local business/entertainment establishments, and the surrounding community
Build and maintain relationships within the building community
Seek to promote the building brand on behalf of ownership and tenants to engage with the community
Event planning and execution for tenant and community events, including but not limited to: live music, group fitness classes, food trucks, community volunteering, tenant education seminars
Understand tenants' needs and provide them with personalized solutions
Manage the building's various social media accounts (including tenant experience app) and third party vendors for those accounts
Assemble, review and assist the Property Manager in the planning and implementation of the approved marketing and event budgets
Assist Property Manager in the preparation of monthly reports according to owner's needs.
Activate and manage tenant amenities.
Additional Information
Stream Realty Partners offers competitive salaries, annual bonuses, medical, dental, and vision insurance, 401(k) with company matching, pharmacy benefits, flexible spending accounts, health savings account, vacation pay, volunteer & community involvement paid time off, and holiday pay.
All information is held in compliance with EEOC guidelines. Stream is an equal-opportunity employer committed to fostering an inclusive environment. We are committed to equal employment opportunity regardless of race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, age, sexual orientation, veteran and/or military status, or any other status protected by federal, state, or local laws. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-OnSite
#J-18808-Ljbffr