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Mimecast
Lexington, MA, United States
Customer Success Manager, Hybrid (Lexington, MA)Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are lo Manager, Customer, Technology, Retail
Job Source: MimecastNasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniDeep Health Somerville
Somerville, MA, United States
Job Description Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to
Job Source: Deep Health SomervilleApplied Systems
Woburn, MA, United States
Job Description Tarmika, a division of the worldwide leader in insurance technology, Applied Systems, Inc., is currently searching for a Customer Success Manager who will manage and create strong relationships with insurance agencies that are utilizing the Tarmika rating platform for quoting small commercial businesses. In this role, you will focu
Job Source: Applied SystemsCriteo
Boston, MA, United States
What You'll Do: •Deliver excellent customer service via friendly, timely, and clear communication •Set up new advertising campaigns and update existing campaign settings (i.e. creative, audience targeting, tracking) within Criteo's Commerce Growth platform, ensuring a high level of quality and accuracy •Work cross-functionally with Account Strat
Job Source: CriteoBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Pentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraCleo
Boston, MA, United States
**Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supp
Job Source: CleoWaltham, MA, United States
Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, We want to give clinicians the support they need to do the important work only they can do.
What is this opportunity?
We are looking for a Customer Success Manager to join our growing CS team. The Customer Success Manager will be a key member of our overall team, reporting to the VP of Customer Success. You will be responsible for increasing your accounts’ user engagement and facilitating product adoption. You will be responsible for identifying and leading up-sell opportunities to drive new business growth. You will understand the client’s business needs, KPI and overall success metrics, and design/execute plans to achieve these goals. You will align at all levels of the client’s organization, Executive, Management and Frontline and will be able to tailor your message to the appropriate audience.
Who are you?
You are someone who gets excited over the challenge of operating in a start-up setting and excels in a fast-paced environment. You love building relationships with customers, helping them maximize the value of our system, and being their voice within our organization. You take pride in your superb communication skills. You bring a positive attitude and are an amazing team player. You are excited by the challenge of finding unique solutions to clients’ problems, always looking to push yourself and the organization forward.
How will you contribute?
Serve as the trusted advisor and internal advocate for our customers
Drive constant product adoption and user engagement to ensure our customers are getting the most value from our solution
Own our customer’s health by identifying risks and executing mitigation plans if needed
Work cross-functionally with engineering, operations, sales, and support teams to align our teams on driving towards successfully achieving customer goals and solving technical Solutions.
Collect feedback, develop content, data analysis & insights, and lead external presentations to customers.
Conduct quarterly business reviews to ensure customers are receiving value and achieving their goals
What qualifications and skills will help you to be successful?
5+ years of experience in a Customer Success role
Demonstrated success managing long-term partnerships in large organizations
Experience with SaaS products, ideally in global startup environment
Ability to articulate value, confidently handle objections, and resolve customer issues
Experience interacting and presenting at all levels of an organization
Excellent communication and presentation skills (in English), additional language is a plus
Ability to multitask, problem-solve, and work cross-functionally in a dynamic environment
A true Team player, energetic, motivated, and self-driven
Ability to travel (25%)
Some nice-to-haves are
2+ years Healthcare/Behavioral Health experience
Ability to train users equally effectively in person or remote
This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands.
We have
A product that positively impacts peoples' lives every single day.
A team of amazing people with a shared vision and the infinite drive to make it happen
In addition to your compensation, we offer wide and generous health benefits, significant equity and 401(k) plans matched to 4%.
Opportunity to build, grow and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
Hybrid & remote work opportunities.
Stocked kitchen with snacks and beverages,team lunch once a week, and monthly team events.
Mental health days off you can take any given moment simply because you need them.
The base pay range for this position is $80,000 - $140,000 per year. The determination of what a specific employee in this job classification is paid depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
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Email Alert for Customer Success Manager jobs in Waltham, MA, United States
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