ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Robinhood
Charlotte, NC, United States
**Customer Experience Manager** at Robinhood Charlotte, NC ****Join a leading fintech company thats democratizing finance for all.**** Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing great
Job Source: RobinhoodFive Below
Charlotte, NC, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowMichaels Stores
Charlotte, NC, United States
Customer Experience Manager :: no experience required:: page is loaded **Customer Experience Manager :: no experience required::** **Customer Experience Manager :: no experience required::** locationsConcord-8066 Concord Mills Blvd time typeFull time posted onPosted Today job requisition idR00127053 Store - Concord, NC**We're here for t
Job Source: Michaels StoresThe Michael's Companies
Charlotte, NC, United States
Customer Experience Manager PT page is loaded Customer Experience Manager PT Apply locations Charlotte-10239 Perimeter Pkwy time type Part time posted on Posted 2 Days Ago job requisition id R00245651 Store - Charlotte - NorthLake, NCDeliver a customer centric shopping experience by managing and
Job Source: The Michael's CompaniesMichaels Stores
Charlotte, NC, United States
Customer Experience Manager FT page is loaded **Customer Experience Manager FT** **Customer Experience Manager FT** locationsGlen Allen-9856 W Broad St time typeFull time posted onPosted Today job requisition idR00118099 Store - RICHMOND-BROAD, VA**We're here for the Makers! Come be a part of the team where innovation and teamwork come
Job Source: Michaels StoresThe Michael's Companies
Charlotte, NC, United States
Customer Experience Manager FT page is loaded Customer Experience Manager FT Apply locations Charlotte-10239 Perimeter Pkwy time type Full time posted on Posted 2 Days Ago job requisition id R00245655 Store - Charlotte - NorthLake, NCDeliver a customer centric shopping experience by managing and
Job Source: The Michael's CompaniesThe Michael's Companies
Charlotte, NC, United States
Retail Customer Experience Manager page is loaded Retail Customer Experience Manager Apply locations Charlotte-7836 Rea Road time type Full time posted on Posted 2 Days Ago job requisition id R00251568 Store - CHLT-STONECREST, NCDeliver a customer centric shopping experience by managing and delivering effective f
Job Source: The Michael's CompaniesMoody's Corporation
Charlotte, NC, United States
4260 Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles. Moody's is a global integrated risk assessment firm that empowers organizations to make better d
Job Source: Moody's CorporationHuntersville, NC, United States
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies.
Position Description
Manager, Customer Experience Design
The Manager, Customer Experience Design partners across the enterprise to help identify opportunities to improve customer experiences, ultimately leading to long-term customer satisfaction and loyalty using service design, research, insight gathering, and collaborate with stakeholders to develop processes to improve them. Using human-centered/design thinking methodologies, this role is focused on holistic, omni-channel customer experience design. This role requires hands-on strategy formulation, journey and concept design, sprint design and facilitation, knowledge of qualitative research methodology, familiarity with usability testing, and partnering on experience design implementation. This individual will work closely with the sales, strategy, contact center, digital, and marketing teams, as well as other business units to ensure experiences are designed with the customer’s needs in mind. The role reports to the Director, Experience Design.
Responsibilities:
Customer Experience Design
Hands-on experience designing holistic, B2B omni-channel B2B ecosystems.
Ability to transform tasks into intuitive, accessible, and easy-to-use service and operational designs through the entire experience lifecycle, for the first-time customer to the tenured customer.
Ability to communicate the initiative and product to others (Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
Hands on experience using Customer Journey Mapping software (i.e., UXPresia, CX Omni, Suite CX)
Appreciation of innovative technology, marketing strategy, business strategy, as well as business analysis and quality assurance disciplines.
... (additional responsibilities)
Qualifications
8-10 years of experience in a related field
Bachelor’s in design, Marketing, Customer Experience, Business, Market Research or other related degree
Team leadership
... (additional qualifications)
Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace. To review our Privacy Policy, click here .
#J-18808-Ljbffr
Manager, Customer Experience Design jobs in Huntersville, NC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.