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Customer Service Representative

Douglasville, GA, United States

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Responsibilities: • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries • Identify common customer issues and bring them to the attention of the team • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary • Record customer interactions and follow up on their experience with our company • Interact with the sales lead to maintain and improve service and product knowledge Qualifications: • Display strong communication skills, active listening skills, and personal skills • Previous work in a customer-facing position • Must have graduated high school, received a G.E.D. or equivalent Compensation: 40,000-42,000

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