Project Manager
New York, NY, United States
Hello ,.
Andy Here from Infojini. Hope you are doing well !!
We are looking for a NG911 Telephony/Call Centre Project Manager/ SME for our DIRECT client in Brooklyn, NY. It is a 12+ month contract position. Please send me your resume along with the rate expectation to me at [email protected] or call me at me on my number (301) 708-2200.
Below is the job description for the position.
Position Title - NG911 Telephony/Call Centre Project Manager/ SME
Location - 2 MTC, Brooklyn, New York
Duration - 12+ months of Contract
Mode of interview- Telephonic/Skype
Client Direct Client
SCOPE OF SERVICES
NYPD - Telephony SME
Review business and requirements analysis and design documents, provide comments.
Review test, Implementation, and cutover plans.
Advise operational and technical team members
Understand customer requirements, both technical and operational
Collaborate with business partners to manage testing support
Required Skills
12 years of Call Center Call Handling systems
Experience with Public Safety E-911 system
Knowledge of NENA Next Gen 911 standards
DESIRABLE SKILLS/EXPERIENCE:
Additional Call center experience - Conducted business and technical requirement analysis, testing, and execution in support of call center campaign
Additional Call center experience - Managed IVR Scripting, managing call center clients, Performed hands-on fixes at the desktop or application level
BS/BA undergraduate degree
Experience configuring Oracles Session Border Controller
Experience developing comprehensive test plans / use cases / scenarios, define expected testing results, analyze and triage defects reported
Experience supporting a major call center system such as Vesta, Genesys, Five9, NICE CXone, Twilio, Avaya, RingCentral.
Knowledge of protocols such as VOIP, SIP, RTP, SS7
As a Next Gen 911/Telephony SME, they would evaluate and recommend NG911 solutions involving-
Emergency IP Network (ESINet) and NextGen Core Services (NGCS) network architecture.Collaborate and adhere to NYC policies and procedures/standards, and industry best practices for NENA-i3 compliant network and infrastructure design and implementation
Experience with standard software development lifecycle processes used within the systems development organizations
Experience with writing business and requirements analysis documents (both operational and technical) and providing commentary