Intake and Outreach Coordinator

Silver Spring, MD, United States

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: The Intake and Outreach Coordinator leads intake and outreach services for all new walk-in clients and most returning clients to the IRC Silver Spring office. The coordinator plans and implements intake-related activities and systems, supervises staff and interns, ensures goals are met and satisfies compliance and reporting responsibilities for the assigned activities. The coordinator works directly with clients in a fast-paced environment while maintaining professional standards and best practices with timely enrollment, referrals to appropriate services and client communication. The coordinator also conducts outreach to eligible populations and communities. This position reports to the Program Manager, Walk In Services.

Major Responsibilities:

Intake Coordination

Oversee and conduct eligibility screenings for walk-in clients including humanitarian parolees, asylees, SIVs, secondary migrant refugees, certified and pre-certified victims of trafficking and anyone seeking immigration legal services.

Maintain up-to-date knowledge and eligibility criteria on all programs offered by IRC, including but not limited to Maryland state funded programs, federally funded programs such as the Matching Grant program, Temporary Assistance to Needy Families (TANF), assistance programs for victims of human trafficking, financial capability services and immigration legal services. Refer eligible clients to appropriate IRC programs using the identified program process.

Maintain up-to-date knowledge about community resources and refer ineligible clients to community resources such as local Departments of Social Services, shelters, food banks, crisis centers and others as applicable.

Develop and maintain effective data tracking systems for intake services and produce high quality program reports as needed.

Supervision, Outreach and Other Responsibilities

Manage a team of staff and interns supporting intake activities in accordance with IRC's People Manager Standards.

Comply with agency policies, protocols and case management best practices.

Represent IRC in meetings with community partners to provide accurate information about IRC services.

Conduct outreach to potential clients and community partners about specific IRC programs or services, in collaboration with management team.

Lead the coordination of weekly new client orientations across teams.

Other duties as assigned.

Job Requirements:

A college degree in social work or a related field of study or equivalent is preferred.

The skills and knowledge typically acquired through 1-3 years of full-time relevant work experience at a non-profit agency or other public service environment. Experience in case management or legal services preferred.

Proficient in Microsoft Office (Excel, Word, Outlook) and web-based applications (databases, cloud storage, forms).

Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment.

Exceptional attention to detail in work product required.

Knowledge of and interest to continue learning about public assistance, legal services and community resources for humanitarian immigrant clients.

Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity and equality. Ability to lead in a way that recognizes that IRC's work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.

Experience working in a multicultural environment and with clients who are Limited English Proficient (LEP). Demonstrated success achieving goals and communicating effectively in a multi-cultural environment.

Interest and ability to contribute both independently and as a team leader.

Experience supervising, supporting and training staff preferred.

Experience in program management preferred.

Fluent in English, both spoken and written; bilingual ability in one of the predominant languages (Haitian Creole, Amharic, French) of the local client base is desired.

Working Environment:

A combination of standard office environment, remote work and 'field' time within the service delivery area to perform the above outlined responsibilities.

May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect. The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting. We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.