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Audley Consulting Group
Rockville, MD, United States
Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD. Duties and Responsibilities: Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues. Respond to telephone calls, emails, and personnel requests for technical
Job Source: Audley Consulting GroupSecuriGence LLC
Arlington
Job Description Job Description Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a
Job Source: SecuriGence LLCAssyst
Arlington, VA, United States
ASSYST is seeking a Help Desk Analyst to provide tier 1 support via phone, portal, and email submitted Incident and Request tickets for our client at Arlington, VA. Job Location: Arlington VA (Hybrid) Job Schedule: 7AM to 4PM and 8AM to 5PM, Monday thru Friday (40 hours a week) Job Type: C2C/Corp to Corp or1099 Hourly Responsibilities: D
Job Source: AssystGet Me the Gig
Arlington, VA, United States
Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am - 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and Request tickets f
Job Source: Get Me the GigGet Me the Gig
Arlington
Job Description Job Description Location: Hybrid EST Time Zone US Citizens or LPR candidates only Work hours per week: 40 The position is for a 40-hour work week, Monday thru Friday 7am – 5pm EST (Hours may fluctuate between two shifts) We are looking to hire a Tier-1 Help Desk Analyst to respond to phone, portal, email submitted Incident and
Job Source: Get Me the GigSecuriGence LLC
Arlington, VA, United States
Job Title: Tier 1 Help Desk Analyst Location: Arlington, Virginia Clearance Level: Secret Clearance. Top Secret Preferred. Summary We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk Analyst to hel
Job Source: SecuriGence LLCNTT DATA, Inc.
Washington, DC, United States
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Help Desk
Job Source: NTT DATA, Inc.Trillion Technology Solutions
Washington, DC, United States
Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tier II must contain details of
Job Source: Trillion Technology SolutionsRockville, MD, United States
Audley Consulting Group (ACG) is seeking a full time Tier 1 Help Desk Analyst to support our Federal Government customer at the client location in Rockville, MD.
Duties and Responsibilities:
Answer Help Desk phones and provide Tier 1 Support to users on a variety of issues.
Respond to telephone calls, emails, and personnel requests for technical support.
Documents, tracks, and monitors requests to ensure a timely resolution of all inquiries.
Analyze, troubleshoot, and test client solutions.
Handle heavy call volume.
Be able to work a flexible schedule.
Education and Years of Experience:
High School Diploma
1 to 3 years of demonstrably successful customer service background.
Help Desk experience preferred but not required.
Required Skills:
Strong customer service background
Excellent verbal and written communications skills
Excellent interpersonal skills, especially the ability to listen and understand what is being described.
Willingness to ask questions and learn quickly.
Able to clearly explain ambiguous concepts.
The flexibility to work within a team or independently.
Basic understanding of computer terms and customer service operations.
Working knowledge of IT ticketing systems is a plus.
Equal Opportunity Employer
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Email Alert for Help Desk Analyst 1 jobs in Rockville, MD, United States
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