Product Manager, Platform

San Francisco, CA, United States

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square's Growth Product team builds and owns tools, platforms, application, and data to support Square's critical growth initiatives. The product manager for this role will manage Square's Customer Data Platform (CDP) and Unified Eventing initiative. The team is building a state-of-the-art in-house eventing platform for collecting, unifying, and connecting customer data with applications. The team develops products and capabilities (e.g., for personalization, segmentation, analytics) that allow partners to transport data and use data to build industry-leading products. The team has made an enormous impact on Square's data ecosystem and leads the way to transform Square into a data company.

As a Product Manager for the team, you will lead important product roadmaps from ideation to delivery. You will partner with an accomplished engineering team to ensure that our products meet customer requirements and accelerate Square's growth. Your customers consist of teams across a majority of Square products. You will need experience with eventing pipelines to determine areas of opportunity to grow our products. You will need a product mindset, great execution, and excellent partner management to solve the most complex user needs. You will learn from Square product leaders who will support your growth in product management.

What you will be doing

Conduct market research, competitive analysis, and technical due diligence to determine new areas to grow the product.

Conduct interviews to determine customer needs and product requirements

Set the roadmap and direction for core areas of the product.

Lead planning, backlog grooming, and prioritization of features to achieve the product vision

Represent the team with partners and senior company leaders to align resources and prioritization

Educate teams and promote Square adoption of event platforms

Foster an environment that enables the engineering team to build quickly while maintaining a high standard for quality

Qualifications

You MUST have experience with Kafka or eventing pipelines. Experience: 3+ years in product management or software development.

Product sense: You have experience shaping product direction and execution based on customer needs. You can empathize with customers and envision solutions to solve their pain points.

Passion: You are excited to build customer-focused data products.

Technical: You have knowledge of modern data architecture and best practices. You have experience developing, testing, and deploying APIs and web applications that use external platforms, cloud services, and APIs.

Collaborative: You have experience working directly with other teams, customers, and vendors.

Communicative: You can write and present with brevity and clarity.

Creative: You can break down open-ended and ambiguous problems.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $148,700 - USD $223,100

Zone B: USD $141,300 - USD $211,900

Zone C: USD $133,800 - USD $200,800

Zone D: USD $126,400 - USD $189,600

To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

Healthcare coverage (Medical, Vision and Dental insurance)

Health Savings Account and Flexible Spending Account

Retirement Plans including company match

Employee Stock Purchase Program

Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance

Paid parental and caregiving leave

Paid time off (including 12 paid holidays)

Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)

Learning and Development resources

Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We've noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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