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Aditi Consulting
Boston, MA, United States
Summary: The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and softw
Job Source: Aditi ConsultingAditi Consulting
Boston, MA, United States
Summary: The Desktop Support Analyst devises and executes the solutions for workstation hardware and software issues or for segments of more complex software problems. The position assists with the installation and support of new and upgraded workstation hardware and software and ensures the integrity and optimal operation of the hardware and softw
Job Source: Aditi ConsultingIntegrated Resources
Boston, MA, United States
SUMMARY DESCRIPTION The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1 st and 2 nd level support to end-users at the Boston, MA site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, p
Job Source: Integrated ResourcesTEKsystems
Boston, MA, United States
We are looking for a Desktop Support Analyst to provide technology assistance for a wide range of IT services to our colleagues, over the phone, remotely, and in person. Being in a customer support role, you will have the opportunity to identify the technology needs of your colleagues and provide feedback to your management and the technology team.
Job Source: TEKsystemseTeam
Quincy, MA, United States
Job Description : REQUIREMENTS : Strong hands-on experience needed on end user support for Windows PC and Mac related issues bility to assign and work on incident tickets through Service Now. bility to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware. bility to support new user onboarding and prep
Job Source: eTeamWipro
Boston, MA, United States
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clie
Job Source: WiproMedix
Boston, MA, United States
Help Desk Technician #228370 Boston, MA 3 Month Contract Not able to provide sponsorship for now or in the future (Visa Status) One of Medix's best clients is one of the largest healthcare systems across the country! This healthcare system is looking to add an experienced Help Desk Analyst to their team due to growth within the organization. T
Job Source: MedixInsight Global
Boston, MA, United States
Job Description A rapidly growing retail company is hiring for a Desktop Support Specialist on-site in Salt Lake City, Utah. As the Desktop Support Specialist, your responsibility is to provide technical support to this facility and on a global scale. The day to day includes: Working with associates, assisting with tickets, troubleshooting hardwar
Job Source: Insight GlobalBoston, MA, United States
SUMMARY DESCRIPTION
The IS Support Specialist-Intermediate is responsible for providing remote and desk-side 1 st and 2 nd level support to end-users at the Boston, MA site. The IS Support Specialist-Intermediate is also responsible for supporting PC hardware and software, servers, applications, PC imaging, new hire setups, AD account management, peripheral support and other duties assigned by the Sr. Manager, I&O Americas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform th is job successfully, an individual must be able to perform each essential duty satisfactorily.
Primary responsibilities are to: Monitor Helpdesk ticketing system. Provide timely and professional PC and peripheral support via phone, desk-side, or remote connection. Support includes hardware and software installation and troubleshooting, as well as occasional limited end-user education. (20%)
Apply standard corporate workstation image and deploy equipment to new employees. RE-image existing employee PCs, as needed, without the loss of data. (20%)
Create, maintain, and delete Windows Active Directory accounts in accordance with company standards. Ensure integrity of data by limiting access to all network resources. (15%)
Assist in planning and implementing network and computing infrastructure plans and work with the East Coast Infrastructure manager in small to medium sized projects according to budgets, schedules and business needs. (15%)
Support and maintain servers, desktop / laptop hardware, and software applications. (15%)
Support and maintain all databases and applications, ensuring that they are secure, available and functioning optimally at all times and maintain peripheral systems including, but not limited to, the backup systems, wireless systems, VPN access, etc. (10%)
Follow documented procedures and controls. Must maintain required evidence of compliance and provide said evidence during Audit testing. (5%)
DESIRED MINIMUM QUALIFICATIONS Bachelor's degree in Computer Sciences or Information Technology or equivalent combination of experience and education
3 - 5 years relevant work experience
Microsoft Network Certification and/or Microsoft Active Directory knowledge
Demonstrated knowledge of Windows servers and Windows desktop/laptop systems
Ability to manage multiple projects, activities and tasks simultaneously
Must understand the importance of documenting processes, procedures, and applications in a highly regulated medical device environment (experience working in highly regulated environments, medical/aerospace, a plus)
Must possess good interpersonal skills and the ability to communicate with technical and non-technical personnel alike
Ability to work on a team and supervise and coach contractors and consultants
Ability to work independently without close supervision
Other Skills: Must be a self-starter with a positive attitude, strong customer service skills, proven problem-solving skills, the ability to prioritize and execute tasks in a dynamic environment, the ability to learn, adapt, and apply new concepts and technologies, and the ability to work a flexible work schedule as needed.
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Email Alert for Desktop Support Analyst III jobs in Boston, MA, United States
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